At a Glance
- Tasks: Be the first point of contact for clients and ensure exceptional service.
- Company: Join a leading London Law Firm known for its supportive culture.
- Benefits: Salary up to £28,000, annual bonus, 28 days holiday, and private medical insurance.
- Other info: Enjoy a collaborative workplace focused on employee growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Organised, professional communicator with admin or customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
Company Overview
I'm partnering with a leading London Law Firm with an outstanding reputation for delivering specialist advice to businesses and individuals across the UK and internationally. Known for its collaborative culture, employee-focused approach, and commitment to excellence, the firm offers a supportive environment where employees are encouraged to develop and grow their careers.
The Role
Due to continued growth, an opportunity has arisen for a Client Services Administrator to join the team. Acting as the first point of contact for clients and stakeholders, you will play a vital role in delivering an exceptional service whilst supporting the smooth day-to-day running of the office. This is a full-time, office-based role, Monday-Friday in the office (9am-5pm and 9:30-5:30pm alternating weeks).
Key Responsibilities
- Managing and responding to incoming telephone enquiries
- Directing calls and taking accurate messages
- Coordinating meetings and follow-up arrangements
- Maintaining confidential client information and records
- Monitoring shared inboxes and escalating enquiries where required
- Providing outstanding customer service to clients and external stakeholders
- Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms
- Assisting with admin tasks such as post, couriers, scanning, and document management
Role Requirements
- Highly organised with excellent attention to detail
- A confident and professional communicator
- Proactive with a positive, can-do attitude
- Comfortable managing multiple priorities in a busy environment
- Experienced in administration, customer service, reception, or client-facing support roles
- Proficient with Microsoft Office and general IT systems
In Return
- Salary up to £28,000 (depending on experience) + annual bonus scheme
- 28 days holiday + bank holidays + additional birthday leave
- Private medical insurance
- Matched pension contributions
- Employee discount platform
- Supportive and collaborative working environment
What to do now
If you're looking to join a successful and people-focused business where client service is at the heart of everything they do, I would love to hear from you.
Client Services Administrator in Slough employer: Investigo
Investigo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a significant impact in the financial sector. Located in Coventry, employees benefit from a competitive salary package, including performance bonuses and cash allowances, alongside ample opportunities for professional growth and development in a forward-thinking environment. Join us to be part of a team that values your expertise and encourages you to drive meaningful change through automation and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Investigo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Investigo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Investigo:Your cover letter is your chance to shine! Tell us why you want to work at Investigo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Investigo!
How to prepare for a job interview at Investigo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
