Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformative service design projects to enhance student and staff experiences.
- Company: A leading London university focused on innovation and inclusivity.
- Benefits: Competitive salary, hybrid working, and the chance to make a real impact.
- Why this job: Shape the future of education and drive meaningful change in a dynamic environment.
- Qualifications: Experience in service design and organisational transformation, especially in the public sector.
- Other info: Join a collaborative team dedicated to redefining university operations.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Service Design Lead
18 Month FTC
Central London
Full Time – Hybrid – 2 days a week onsite
c.£75,000
University Sector
- Are you an experienced Service Design Lead with experience working within Universities or the Public Sector?
- Are you looking for an opportunity to make a transformative impact to the experience of both staff and students across this group of diverse, creative institutions?
- Are you able to engage with stakeholders at all levels, working collaborative to build a vision and services fit for the future?
We are seeking an exceptional Service Design Lead to shape and drive innovative, user-centred solutions that will define the future of this leading London university\\\’s operational and student experience.
Responsibilities
As the Service Design Lead, you will form part of a designated Programme team, spearheading the redesign of professional and academic services, working closely with senior leaders, students, and staff across this iconic university. Your role will be critical in delivering a unified, student-centred, and sustainable operating model that supports world-class education, ensures organisational resilience, and fosters inclusivity and creativity.
Reporting to the Associate Director of Strategic Change, this role will be responsible for;
- Working with Senior Leaders across the organisations to strategically lead on their service design as part of an ambitious wider-organisational change programme, aligning service innovations with the university\\\’s priorities.
- Conduct institution-wide user research to amplify voices, identify user-needs and redesign processes and people around these.
- Co-design and implement Target Operating Models that drive measurable improvements in operational efficiency and user experience across areas such as student support, professional services, and academic research.
- Champion innovative methodologies like design thinking and service blueprinting to embed user-focused design at all levels.
- Build high-trust relationships with diverse stakeholders, encouraging collaboration and influencing and inspiring alignment across functions.
About You
The successful candidate in this role will benefit from having;
- Extensive experience in service design and organisational transformation, with a proven ability to deliver complex cross-institutional change.
- Expertise in target operating model and organisational design principles, with a track record of delivering efficient and sustainable service models.
- Outstanding communication and facilitation skills, with the ability to translate complex ideas into clear, compelling narratives for executive leadership and operational teams.
- Passion for equity, diversity, and inclusion, ensuring that designs meet the needs of a diverse community.
- Resilience and adaptability to navigate ambiguity, build trust quickly, and drive change in a collaborative yet challenging environment.
- Previous experience within the University or Public Sector.
Additional information
This is not just a role – it\\\’s a chance to redefine how a leading London university operates. You\\\’ll need to navigate complexity, inspire change, and embrace the challenges that come with transformation, ensuring meaningful and lasting impact for students, staff, and stakeholders alike. If you thrive on collaboration, innovation, and delivering strategic service design in dynamic environments, this is your moment to step up and lead an extraordinary journey of change.
If this sounds like you, please don\\\’t hesitate – apply today via the link with an up-to-date CV, or for more information contact amelia.pullen@investigo.co.uk / richard.grove@investigo.co.uk.
Applications close Monday 27th October
Note all applicants must have full, unrestricted UK work rights.
#J-18808-Ljbffr
Service Design Lead employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the university or public sector. Attend events, webinars, or even casual meet-ups. The more people you know, the better your chances of landing that Service Design Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your service design projects and methodologies. Use real examples to demonstrate how you've made an impact in previous roles. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching the university's current services and challenges. Think about how your experience aligns with their needs. This will show them you're not just another candidate, but someone who genuinely wants to make a difference.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get that CV ready and hit 'apply'!
We think you need these skills to ace Service Design Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Design Lead. Highlight your experience in service design and organisational transformation, especially within the university or public sector. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can make a transformative impact. Be sure to mention your experience with user-centred solutions and stakeholder engagement.
Showcase Your Communication Skills: Since outstanding communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can translate complex ideas into compelling narratives!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Investigo
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies, especially those relevant to the university sector. Be ready to discuss how you've applied design thinking and user-centred approaches in past projects.
✨Engage with Stakeholders
Prepare examples of how you've successfully collaborated with diverse stakeholders. Think about specific instances where you built trust and influenced decision-making, as this role requires strong relationship-building skills.
✨Showcase Your Research Skills
Be ready to talk about your experience conducting user research. Highlight how you've identified user needs and translated those insights into actionable service improvements, as this is a key part of the role.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a straightforward manner. You’ll need to convey your vision and strategies effectively to both executive leadership and operational teams, so clarity is crucial.
