Investigo is seeking a Senior Business Analyst to refine a draft SLA and KPI metrics into precise, measurable specifications and to support their build and testing ahead of service go-live.
ucleon Strong analytical judgement and stakeholder management are essential as you rationalise the metric catalogue, define calculations, and align legacy KPIs. The role targets Day 1 readiness and robust service reporting.
Senior Business Analyst: SLAs & KPIs Architect employer: Investigo
Join a leading organisation in the UK energy sector as a PMO Analyst, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a hybrid working model based in Solihull, you'll benefit from flexible working arrangements, comprehensive training opportunities, and a collaborative environment that encourages innovation and continuous improvement. This role not only offers a chance to contribute to impactful change initiatives but also provides a pathway for career advancement within a well-respected company committed to excellence.
