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- Tasks: Provide firstline support for healthcare applications, resolving issues and assisting users.
- Company: Friendly team in a dynamic healthcare tech environment.
- Benefits: Up to £35k salary, remote work, and comprehensive training.
- Why this job: Make a difference in healthcare by supporting critical applications.
- Qualifications: Experience in helpdesk support and excellent communication skills required.
- Other info: Opportunity to work with cutting-edge healthcare technology across the UK.
The predicted salary is between 35000 - 35000 £ per year.
The Package:
- To £35k + benefits
- Location: Warwick & primarily a remote role with circa 3 – 4 days a month in the office
The Role:
Working as part of a dedicated & friendly team, providing critical application support to the healthcare/clinical industry. You will provide Firstline Helpdesk support on clinical applications, involving call/email/app logging, Firstline Technical resolution, escalation and allocation, within an ITIL environment. This includes supporting over 140 sites across the UK and customers/users at all levels & therefore requires excellent communication skills. You will primarily be working with the Healthcare Applications – RIS & PACS & training will be provided for the right person, especially if you have any related similar industry applications or extensive Apps Helpdesk background.
What are we looking for:
- Firstline, Helpdesk Application Support
- Firstline Technical Fixing/Resolution experience
- Ideally RIS and/or PACS or Similar Healthcare App Knowledge (an advantage)
- Excellent Communication skills
- Friendly personality
Full Job description & further details available upon application & successful shortlisting...
Firstline Application Support Technician in Royal Leamington Spa employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Firstline Application Support Technician in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space. A friendly chat can lead to insider info about job openings or even a referral. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and communication techniques. Practice common support scenarios you might face as a Firstline Application Support Technician. We want you to shine when they ask how you'd handle a tricky situation!
✨Tip Number 3
Don’t forget to showcase your personality! Employers love a friendly vibe, especially in a role that requires excellent communication. Be yourself and let your enthusiasm for helping others come through during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to jump into the world of healthcare applications. Let’s get you that job!
We think you need these skills to ace Firstline Application Support Technician in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Firstline Helpdesk support and any relevant technical skills. We want to see how your background aligns with the healthcare applications like RIS and PACS, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and friendly personality. Let us know why you’re excited about supporting the healthcare industry and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly!
How to prepare for a job interview at Investigo
✨Know Your Stuff
Make sure you brush up on your knowledge of Firstline Helpdesk support and the specific applications you'll be dealing with, like RIS and PACS. Familiarise yourself with common issues and resolutions in the healthcare sector to show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd handle a call or email from a user, so think about how you can convey information clearly and effectively.
✨Be Friendly and Approachable
The team is described as friendly, so let your personality shine through! Smile, be enthusiastic, and show that you’re someone who can build rapport with users at all levels. This will help you stand out as a candidate who fits well within the team culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to engage with your interviewers!