At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a fast-paced environment.
- Company: Established organisation in York with a dynamic IT support team.
- Benefits: Competitive pay, hybrid working model, and potential for permanent position.
- Other info: Opportunity to work with diverse technologies and grow your career.
- Why this job: Join a vibrant team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong communication skills, and basic tech knowledge.
The predicted salary is between 40000 - 50000 £ per year.
We’re currently recruiting for IT Service Desk Analysts (Tier 1 & Tier 2) to join a busy, fast-paced support function within a well-established organisation based in York. This is a contract opportunity (inside IR35) offering a hybrid working model, supporting a multi-site environment and acting as a key part of the IT support team.
The Role:
You’ll be part of a central Service Desk, acting as the first point of contact for IT incidents and requests, ensuring users receive a high level of support and communication at all times. Depending on your level (Tier 1 or Tier 2), you’ll be responsible for logging, troubleshooting, resolving, or escalating a wide range of IT issues within agreed SLAs.
Key Responsibilities:
- Act as a single point of contact for IT incidents and service requests
- Log, categorise, and prioritise tickets accurately
- Provide 1st line or 2nd line support depending on experience
- Troubleshoot issues across Windows, Microsoft 365, Active Directory/Azure AD, Intune, VPNs and networking
- Manage tickets through to resolution or escalate where required
- Work to strict SLAs, ensuring timely resolution and updates to users
- Support access management, hardware/software issues, and general IT queries
- Contribute to knowledge sharing and continuous improvement
- Provide occasional on-site support in York
What We’re Looking For:
For Tier 1:
- Experience in a 1st Line / Service Desk / Helpdesk role
- Strong customer service and communication skills
- Basic knowledge of Windows and Microsoft Office / 365
- Experience working with ticketing systems and SLAs
For Tier 2:
- Proven 2nd Line / Tier 2 support experience
- Strong technical skills across:
- Active Directory / Azure AD (Entra)
- Microsoft 365 / Office 365
- Intune / endpoint management
- Windows 10/11
- Networking basics (TCP/IP, VPNs)
- Experience in multi-site or enterprise environments
- Strong troubleshooting and problem-solving capability
What’s on Offer:
- Contract opportunity (inside IR35)
- Hybrid working (York-based)
- Opportunity to work in a large-scale, multi-site environment
- Exposure to a broad range of technologies and support scenarios
If you’re an experienced Service Desk Analyst looking for your next contract, apply now or get in touch for more details.
Service Desk Analyst in Plymouth employer: Investigo
Join a well-established organisation in York as an IT Service Desk Analyst, where you'll thrive in a dynamic and supportive work culture that values employee growth and development. With a hybrid working model and the opportunity to engage with a diverse range of technologies, this role offers not just a job, but a pathway to meaningful career advancement in a collaborative environment. Enjoy competitive pay and the potential for permanent placement while being part of a dedicated team that prioritises exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with Windows or Microsoft 365. We want you to show off your skills and confidence when it comes to solving problems!
✨Tip Number 3
Don’t forget to showcase your customer service skills! During interviews, share examples of how you’ve helped users in the past. Remember, it’s all about making their experience as smooth as possible.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience for the Service Desk Analyst role. We want to see your customer service skills and any technical know-how you have, especially with Windows and Microsoft 365.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with ticketing systems and how you handle IT incidents – we love a good story!
Show Off Your Communication Skills:As a Service Desk Analyst, communication is key. In your application, demonstrate how you've effectively communicated with users in the past. We want to know how you keep people informed and happy!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Investigo
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows, Microsoft 365, and Active Directory. Being able to confidently discuss these technologies will show that you're ready for the role and can hit the ground running.
✨Practice Your Customer Service Skills
Since this role involves a lot of user interaction, practice how you communicate technical issues in simple terms. Role-playing common scenarios with a friend can help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll likely be asked about your experience with them. If you haven't used one before, do a bit of research on popular systems and their functionalities to demonstrate your willingness to learn.
✨Prepare Questions About the Role
Think of insightful questions to ask about the team dynamics, SLAs, and the types of incidents you might encounter. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
