At a Glance
- Tasks: Support customers, coordinate technicians, and ensure smooth office operations.
- Company: Growing service-led business in Berkshire with a friendly team.
- Benefits: Outside IR35 contract, hybrid working, and real ownership of tasks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a collaborative team and contribute to exciting projects like Microsoft Dynamics 365.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail.
The predicted salary is between 12 - 15 £ per hour.
We're supporting a growing, service-led business in Berkshire that's looking for an Operations Administrator to join the team on an Outside IR35 contract. This is a varied role where you'll be at the centre of the operation, supporting customers, coordinating technicians and ensuring the office runs smoothly. You'll also have the opportunity to support the implementation of Microsoft Dynamics 365 as the business continues to grow.
Responsibilities
- Manage customer calls and emails
- Schedule and coordinate technician appointments
- Create work orders within the CRM
- Prepare customer quotations and invoices (Xero)
- Support customer account and booking queries
- Liaise with suppliers and assist with general office administration
- Support the Operations Manager with day-to-day business activities
What We're Looking For
- Previous administration or operations support experience
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Confident using Microsoft Office
- Experience with CRM systems, Xero or scheduling engineers is advantageous
What's on Offer
- Outside IR35 contract
- Hybrid working – 3 days onsite in Berkshire
- Friendly, supportive team
- Varied role with real ownership
- Opportunity to contribute to a growing business and Microsoft Dynamics 365 rollout
If you're an organised administrator who enjoys working in a fast-paced environment and wants to join a collaborative team, we'd love to hear from you. Apply now or get in touch for a confidential discussion.
Office Admin (Part-Time) employer: Investigo
Join a dynamic and supportive team in Berkshire as an Office Admin, where you'll play a crucial role in ensuring smooth operations while enjoying the benefits of hybrid working. With a focus on employee growth and the opportunity to contribute to exciting projects like the Microsoft Dynamics 365 rollout, this company fosters a collaborative work culture that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Office Admin (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Investigo and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Investigo and let us see your personality shine through!
We think you need these skills to ace Office Admin (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Investigo.
Get Familiar with Our Brand:Before applying, take some time to learn about Investigo and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Investigo
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Investigo.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Investigo will surely appreciate.
