At a Glance
- Tasks: Oversee major incidents and enhance customer experience in a dynamic IT environment.
- Company: Leading organisation in Central London with a focus on innovation.
- Benefits: Up to £75k salary, hybrid working model, and career development opportunities.
- Other info: Collaborative work culture with diverse teams across various locations.
- Why this job: Make a real impact by improving IT services and customer satisfaction.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 75000 - 75000 € per year.
IT Service Delivery Manager with Major Incident Management & Customer Experience required for a leading organisation based in Central London. Within the role you will be responsible for the oversight and management of the organisations Incident & Problem management processes and directly managing all major incidents working with internal technical teams. You will also play a key part in improving the reliability of IT Services & end-to-end customer service through Experience Level Management.
Ideally you will be an experienced Service Delivery management professional with experience across Incident, Problem & Customer Experience.
Skills required for the role:- Experience of managing major & complex system failures and issues.
- Strong leadership skills with the ability to motivate and manage technical teams during high pressure situations.
- Extensive knowledge of service management processes, particularly Incident, Problem & Change Management.
- Experience implementing and the ongoing management of Experience Level Agreements.
- Ability to work collaboratively with diverse teams across different geographical locations.
If you’re interested in finding out more, please apply and your application will be reviewed by Ian Tittley from the Specialist Technology team at Investigo!
Service Delivery Manager - Major Incident - London/Flexible employer: Investigo
As a leading organisation based in Central London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With a hybrid working model, our team enjoys the flexibility of working 2-3 days in the office while benefiting from competitive remuneration and a strong focus on enhancing customer experience through innovative IT service management. Join us to be part of a collaborative environment where your leadership skills will shine and contribute to meaningful improvements in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Major Incident - London/Flexible
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or incident management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to major incidents and customer experience. We recommend role-playing with a friend or using online resources to get comfortable discussing your past experiences and how they relate to the job.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams during high-pressure situations. This will demonstrate your ability to manage complex system failures effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager - Major Incident - London/Flexible
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing major incidents and customer experience. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership abilities and service management knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. Share specific examples of how you've handled complex system failures and improved customer experiences in the past.
Showcase Your Teamwork Skills:Since this role involves working with diverse teams, make sure to highlight your collaborative experiences. We love seeing how you’ve motivated technical teams during high-pressure situations, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Investigo
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of incident and problem management processes. Be ready to discuss specific examples from your past experiences where you've successfully managed major incidents, as this will show your expertise and confidence in handling high-pressure situations.
✨Showcase Your Leadership Skills
Prepare to demonstrate your leadership abilities during the interview. Think of scenarios where you've motivated technical teams through challenging times. Highlight how you foster collaboration and maintain morale, especially when dealing with complex system failures.
✨Understand Customer Experience Metrics
Familiarise yourself with Experience Level Agreements (ELAs) and how they impact customer satisfaction. Be prepared to discuss how you've implemented or managed ELAs in previous roles, and how you can improve the reliability of IT services to enhance the overall customer experience.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with their expectations. During the interview, express how your personal values and work style fit into their environment, especially in a hybrid working model.
