At a Glance
- Tasks: Lead innovative service design projects to enhance student and staff experiences.
- Company: A prestigious London university committed to transformative change.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on inclusivity and creativity.
- Why this job: Make a real impact on education by shaping user-centred solutions.
- Qualifications: Experience in service design and organisational transformation is essential.
The predicted salary is between 65000 - 80000 £ per year.
Service Design Lead 24 Month FTC Full Time - Hybrid - 2 days a week onsite University Sector
Are you an experienced Service Design Lead with experience working within Universities or the Public Sector? Are you looking for an opportunity to make a transformative impact to the experience of both staff and students across this group of diverse, creative institutions? Are you able to engage with stakeholders at all levels, working collaboratively to build a vision and services fit for the future?
We are seeking an exceptional Service Design Lead to shape and drive innovative, user-centred solutions that will define the future of this leading London university’s operational and student experience.
As the Service Design Lead, you will form part of a designated Programme team, spearheading the redesign of professional and academic services, working closely with senior leaders, students, and staff across this iconic university. Your role will be critical in delivering a unified, student-centred, and sustainable operating model that supports world-class education, ensures organisational resilience, and fosters inclusivity and creativity.
Reporting to the Associate Director of Strategic Change, this role will be responsible for:
- Working with Senior Leaders across the organisations to strategically lead on their service design as part of an ambitious wider-organisational change programme, aligning service innovations with the university’s priorities.
- Co-design and implement Target Operating Models that drive measurable improvements in operational efficiency and user experience across areas such as student support, professional services, and academic research.
- Champion innovative methodologies like design thinking and service blueprinting to embed user-focused design at all levels.
- Extensive experience in service design and organisational transformation, with a proven ability to deliver complex cross-institutional change.
- Expertise in target operating model and organisational design principles, with a track record of delivering efficient and sustainable service models.
- Outstanding communication and facilitation skills, with the ability to translate complex ideas into clear, compelling narratives for executive leadership and operational teams.
- Passion for equity, diversity, and inclusion, ensuring that designs meet the needs of a diverse community.
You’ll need to navigate complexity, inspire change, and embrace the challenges that come with transformation, ensuring meaningful and lasting impact for students, staff, and stakeholders alike. If you thrive on collaboration, innovation, and delivering strategic service design in dynamic environments, this is your moment to step up and lead an extraordinary journey of change.
StudySmarter Expert Advice🤫
We think this is how you could land Design Management Team Lead in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Investigo, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Investigo and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Design Management Team Lead in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Investigo and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Investigo
✨Get to Know Public Sector Values
Before your interview with Investigo, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Investigo.
