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For Companies At a Glance
- Tasks: Provide 1st - 3rd line IT support and manage complex technical issues.
- Company: Join a dynamic team focused on enhancing IT service delivery in London.
- Benefits: Enjoy hybrid working options and opportunities for professional growth.
- Why this job: Be a key player in driving IT improvements and mentoring junior staff.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: This role offers a chance to work on advanced challenges like cybersecurity.
The predicted salary is between 36000 - 60000 £ per year.
Infrastructure Engineer
Permanent
Hybrid Working
Farringdon, London
Role Overview:
The Senior IT Helpdesk Analyst will provide comprehensive 1st – 3rd line IT support. As a senior team member, this role involves managing complex technical issues, acting as an escalation point for junior staff, and contributing to strategic IT initiatives. The position focuses on ensuring reliable IT operations, supporting key infrastructure, and driving continuous improvement. The Senior IT Helpdesk Analyst will play a key role in enhancing IT service delivery, mentoring junior analysts, and addressing advanced challenges such as server management, network optimization, and cybersecurity.
Key Responsibilities:
- User Support & Troubleshooting (1st – 3rd Line)
- Comprehensive IT Support: Provide 1st – 3rd line support for software, hardware, A/V and network-related issues across the group. Address escalated tickets from junior analysts and resolve advanced technical problems.
- Advanced Troubleshooting: Investigate and resolve complex technical issues related to server performance, Active Directory, networking, and cloud services. Perform root cause analysis to prevent recurring problems.
- Onboarding & Offboarding: Oversee IT aspects of employee onboarding/offboarding, including provisioning accounts, configuring devices, and ensuring proper data handling. Assist in optimizing these processes for efficiency.
- Incident Management: Take ownership of high-priority incidents, coordinating resolutions with internal teams or external vendors when necessary.
- Mentorship: Guide and support junior IT staff by sharing expertise, providing training, and reviewing their escalations to ensure timely and effective problem resolution.
- Customer Service Excellence: Maintain a high standard of communication with end-users, ensuring their IT needs are met efficiently and professionally.
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Infrastructure Engineer employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Familiarize yourself with the latest trends in IT support and infrastructure management. Being knowledgeable about current technologies, especially in server management and cloud services, will help you stand out during interviews.
✨Tip Number 2
Highlight your experience with incident management and troubleshooting complex technical issues. Be prepared to discuss specific examples where you've successfully resolved high-priority incidents or mentored junior staff.
✨Tip Number 3
Showcase your customer service skills. Since this role emphasizes communication with end-users, be ready to explain how you've maintained high standards of service in previous positions.
✨Tip Number 4
Network with professionals in the field. Attend industry events or join online forums related to IT support and infrastructure. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Infrastructure Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT support, troubleshooting, and mentorship. Use specific examples that demonstrate your ability to handle complex technical issues and improve IT service delivery.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the role. Mention your experience with server management, network optimization, and any relevant certifications that make you a strong candidate.
Highlight Soft Skills: In your application, don't forget to mention your communication skills and customer service excellence. These are crucial for maintaining high standards of support and mentoring junior staff effectively.
How to prepare for a job interview at Investigo
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 1st to 3rd line support, especially in areas like server management and network optimization. Highlight specific examples where you've resolved complex technical issues.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you approach troubleshooting. Share your methods for conducting root cause analysis and preventing recurring problems, as this is crucial for the role.
✨Emphasize Mentorship Experience
Since the role involves guiding junior staff, talk about any previous mentoring or training experiences. Illustrate how you've helped others grow in their technical skills.
✨Highlight Customer Service Excellence
Communication is key in IT support. Prepare to discuss how you maintain high standards of service and ensure that end-users feel supported and valued during their interactions with IT.
