Information Technology Operations Manager

To lead the IT Operations team including IT Infrastructure Services and IT Network Services to deliver operationally effective Infrastructure and Network services to all regional operating companies, construction and sales sites. Operational service to be delivered against agreed SLA’s (Performance KPI’s and budget).

For IT Infrastructure Services accountable for delivering operational stable infrastructure services, developing a clear roadmap to meet the growing needs of the business and delivering against this plan to maintain infrastructure stability in line with agreed SLA’s.

For IT Network Services accountable for delivering world class IT Network Management services, including day to day operational performance of network to agreed SLAs and KPIs and changes to the network that meet ongoing and growing business demands.

• Design, develop and grow the new IT Operations operating model, recruiting, growing and developing the team (new and old team members).
• Demonstrates strong stakeholder management skills with the IT leadership team.
• Develop the strategic roadmap for IT Operations, aligned to the overall IT Operations and Cyber strategy that gives clear direction to the team.
• Working with the senior IT team to develop this strategy.
• Design and develop the new IT Operations team operating model which will provide excellent Infrastructure and Network services.
• Support direct reports in developing their operating models and recruitment and growth of their teams, including development of processes and procedures.
• Develop improvement plans as part of the strategy, delegate responsibility and track delivery against this plan.

Infrastructure Services

• Accountable for the effective operation of IT Infrastructure Services, including the Server Environment, Infrastructure and End User Experience.
• Ensuring that operational services are delivered to agreed SLA’s, where service does not meet these levels put in place remedial action to correct.
• Ensure all systems have appropriate cyber security controls in place that restrict both internal and external threats.
• Ensure all system logs are available for ingestion into Security Operations Centre (SOC), when in place.
• Work closely with third-party supplier to deliver the datacentre strategy and move service into BAU.
• Ensure that appropriate monitoring is in place and that third-party activity is effectively and robustly managed/monitored.
• Working with IT Service Delivery Manager, deliver effective future capacity planning to ensure that growth in IT usage is appropriately planned and budgeted.

Network Services

• Accountable for the development of the network technology strategy, gaining agreement to this.
• Design, plan and deliver against this plan.
• Provide senior point of interface and accountability for all aspects of network service delivery and assurance.
• Ensure the stable running of the network environment and its monitoring in collaboration with suppliers.
• Ensure the network is cyber secure and tested on a regular basis.
• Ensure network meets all internal/external network security standards.
• Overall accountability for lifecycle management of the network service from provisioning, upgrades to decommissioning.
• Ensure a comprehensive understanding and documented library of the IT network, standards, procedures and policies are maintained.

• A Level IT, BTEC in Computing or equivalent.
• MCP, MCSA, MCSE or equivalent.
• CompTIA Network+, CCNA, CCNP or equivalent.
• Technical qualifications: E.g. Appropriate Microsoft certifications across technical areas of role responsibility such as Server, Exchange, Azure etc.
• ITIL - V3/V4 Foundation.