At a Glance
- Tasks: Deliver top-notch IT support and build relationships with key stakeholders.
- Company: Dynamic tech company focused on customer service and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance.
- Why this job: Be the face of IT, solving problems and making a real difference.
- Qualifications: Strong IT skills and excellent communication abilities.
The predicted salary is between 30000 - 35000 £ per year.
The Field Services Engineer is responsible for delivering high-quality, customer-focused IT support across a designated business division, providing on-site technical support to multiple operating companies and central London offices, including executive-level (C‑Suite) stakeholders.
Reporting to the IT Service Delivery Manager, the role acts as the primary face of IT within the division, building trusted relationships with key stakeholders through regular office visits, proactive engagement and excellent customer service.
The Field Services Engineer will provide technical support across regional offices, construction sites and sales offices, responding rapidly to service‑affecting incidents to minimise disruption to the business.
The role requires a highly organised, professional individual with excellent stakeholder management skills, capable of working independently while maintaining close collaboration with the wider IT Service Delivery function.
KEY RESPONSIBILITIES
- Deliver exceptional on‑site IT support across four operating companies, ensuring excellent customer service at all times.
- Provide dedicated executive support, ensuring business‑critical technology used by senior leaders remains fully operational and responding rapidly to issues affecting executive users.
- Carry out regular scheduled visits to regional offices, sales offices and construction sites to provide proactive IT support and maintain strong customer engagement.
- Respond quickly to urgent service‑affecting incidents across the division, travelling to locations where on‑site intervention is required to restore business services.
- Diagnose and resolve a broad range of hardware, software, networking and mobile technology issues within agreed Service Level Agreements.
- Install, configure and maintain laptops, mobile devices, printers, meeting room technology and associated peripherals.
- Provide support for Microsoft 365, Windows, Azure AD, Intune, VPN connectivity and business applications.
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Information Technology Field Engineer employer: Investigo
Investigo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a significant impact in the financial sector. Located in Coventry, employees benefit from a competitive salary package, including performance bonuses and cash allowances, alongside ample opportunities for professional growth and development in a forward-thinking environment. Join us to be part of a team that values your expertise and encourages you to drive meaningful change through automation and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Field Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Investigo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Investigo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Investigo!
✨Direct Apply to Investigo
Let's not forget to apply directly through the Investigo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Investigo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Investigo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Investigo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
