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- Tasks: Lead IAM processes, manage user access, and enhance security controls.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in security while mentoring junior team members.
- Qualifications: A Level IT or equivalent, with experience in IAM tools and IT service management.
- Other info: Dynamic role with opportunities for automation and process improvement.
The predicted salary is between 45000 - 55000 £ per year.
As a Senior Identity & Access Management Analyst, you will take a lead role in managing and enhancing the organisation’s IAM processes and systems. On a day-to-day basis, you are responsible for overseeing the end-to-end user access lifecycle for joiners, movers, and leavers, ensuring that access requests are processed efficiently, securely, and in line with compliance requirements. This includes creating, modifying, and decommissioning user accounts, administering role-based access, and implementing least-privilege access controls.
In addition to hands-on IAM management, the senior analyst provides guidance and mentorship to junior team members, identifies opportunities to improve IAM processes and increase automation, and supports the development and enforcement of IAM policies and best practices. The role works closely with HR, Security, and IT teams to ensure timely and appropriate access provisioning, maintain accurate records, and support audit and regulatory compliance.
KEY RESPONSIBILITIES- Act as a primary owner and escalation point for IT service requests and incidents related to Identity & Access Management (IAM), ensuring tickets are logged, categorised, prioritised, and resolved in line with agreed SLAs and OLAs.
- Lead the response and resolution of tickets relating to IAM, hardware, software, and site services requests, providing guidance and support to junior analysts as needed.
- Spearhead an enhanced onboarding experience for new colleagues, ensuring onboarding information and training resources are regularly updated and shared, courtesy calling all new joiners and offering any additional assistance on their first day with the business.
- Ensure timely, clear, and proactive communication with colleagues and stakeholders throughout the ticket lifecycle.
- Oversee the creation, modification, and decommissioning of user accounts across corporate systems in line with security policies, processes, and compliance requirements.
- Administer and optimise role-based access controls (RBAC), ensuring consistent application of least-privilege access principles across all systems.
- Process and fulfil complex access management requests through the IT service management tool, verifying that appropriate approvals and security checks are in place.
- Work closely with HR, Security, and system owners to ensure timely and accurate access provisioning and removal.
- Maintain accurate records of user access, assets, and licences.
- Lead and support regular access reviews, audits, and compliance activities, providing recommendations for process improvements where necessary.
- Oversee provisioning of IT equipment, software, and services for new starters, role changes, and leavers, ensuring smooth onboarding and offboarding.
- Manage procurement and lifecycle of hardware and software licences from approved suppliers, optimising costs and compliance.
- Identify, design, and implement opportunities to automate IAM processes, improve efficiency, and strengthen security controls.
- Ensure all IAM and IT service activities are carried out in accordance with ITIL best practices, security standards, and organisational policies.
- Provide mentorship and guidance to junior team members through regular 1-2-1’s, fostering skill development and knowledge sharing within the team.
- Work closely with the IT Service Reporting Manager to provide performance information on the Identity and Access Management process.
- Perform other duties as required by the IT Service Desk Manager or senior leadership, including strategic IAM projects, ad hoc analysis, and process improvement initiatives.
- A Level IT, BTEC in Computing or equivalent.
- ITIL Foundation v4.
- Exposure to IAM tools or access governance processes (e.g. RBAC, access reviews, approvals).
- Experience working in an IT service desk, IT operations, or service management environment.
- Practical experience with identity and access management, including user account provisioning and joiners/movers/leavers processes.
- Working knowledge of Azure AD, Entra ID and Active Directory.
- Strong customer service and communication skills, with the ability to explain technical issues clearly.
Identity and Access Management Analyst employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Identity and Access Management Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IAM expertise. This gives you something tangible to discuss during interviews and sets you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Get comfortable with common IAM scenarios and questions to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and helps us get to know you better.
We think you need these skills to ace Identity and Access Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Identity and Access Management role. Highlight your experience with IAM tools, user account provisioning, and any relevant ITIL practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IAM and how you can contribute to our team. Don't forget to mention any specific projects or achievements that relate to the job description.
Showcase Your Communication Skills: Since this role involves a lot of communication with colleagues and stakeholders, make sure to demonstrate your strong customer service and communication skills in your application. We love candidates who can explain technical issues clearly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Investigo
✨Know Your IAM Basics
Make sure you brush up on your knowledge of Identity and Access Management principles, especially around user account provisioning and role-based access controls. Being able to discuss these topics confidently will show that you're well-prepared and understand the core responsibilities of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved IAM-related issues or improved processes. This could include automating tasks or enhancing user onboarding experiences. Highlighting these achievements will demonstrate your proactive approach and ability to lead in this area.
✨Communicate Clearly and Effectively
Since the role involves liaising with various teams like HR and IT, practice articulating technical concepts in a clear and concise manner. You might be asked to explain how you would handle specific scenarios, so being able to communicate effectively is key to making a good impression.
✨Prepare Questions for Them
Think of insightful questions to ask about their current IAM processes, challenges they face, or how they envision the future of IAM in their organisation. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.