At a Glance
- Tasks: Lead a team providing top-notch IT support and service management.
- Company: Join a leading organisation transforming technology in Merseyside.
- Benefits: Competitive pay, hands-on leadership experience, and a chance to shape IT services.
- Other info: 6-month contract with 3 days onsite work each week.
- Why this job: Make a real impact by enhancing IT service quality and user satisfaction.
- Qualifications: Experience managing IT teams and a strong customer focus required.
The predicted salary is between 60000 - 80000 £ per year.
Investigo are partnering with a leading organisation who are currently transforming technology. They are seeking an Interim Head of IT Service and Operations to lead a team of c. 30 providing 1st & 2nd Line support as well as IT Service Management capability within an end-user organisation.
This role requires someone with the gravitas to work with senior stakeholders, whilst also having the ability to shape what great service looks like, down to 1st line support. You'll bring previous experience of managing IT Teams of a similar size and composition (service management and service desk).
You'll be people centric, with a keen eye for getting to the root cause of problems and spotting trends and patterns in user issues, with a strong customer focus. You'll also bring a breadth of experience across ITIL disciplines and industry good practice.
This role is a 6 month contract engagement and will require on site working 3 days a week.
Head of Service and Operations employer: Investigo
Join a forward-thinking organisation in Merseyside that is at the forefront of technology transformation, where you will lead a dedicated team in delivering exceptional IT service and operations. With a strong emphasis on employee development and a collaborative work culture, this role offers the opportunity to make a significant impact while working closely with senior stakeholders. Enjoy the benefits of a supportive environment that values customer focus and innovative problem-solving, making it an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service and Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've successfully managed teams and improved service delivery. This will demonstrate that you have the gravitas needed for the Head of Service and Operations role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Head of Service and Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service and Operations. Highlight your experience in managing IT teams and service management, and don’t forget to showcase your people-centric approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this interim role. Mention your experience with senior stakeholders and how you can shape great service from 1st line support.
Showcase Your ITIL Knowledge:Since this role requires a breadth of experience across ITIL disciplines, make sure to mention any relevant certifications or experiences. We want to see how you’ve applied these principles in real-world scenarios!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Investigo
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service management and support. This will show that you understand the framework and can lead a team effectively.
✨Demonstrate Leadership Gravitas
Prepare examples that showcase your leadership style and how you've successfully managed teams in the past. Think about situations where you've influenced senior stakeholders or shaped service delivery. This will help convey your ability to lead a team of 30 and work with high-level executives.
✨Focus on Customer-Centric Solutions
Be ready to talk about how you've prioritised customer needs in your previous roles. Share specific instances where you've identified root causes of issues and implemented solutions that improved user experience. This will highlight your people-centric approach and problem-solving skills.
✨Showcase Your Trend-Spotting Skills
Think of examples where you've successfully identified trends in user issues and how you addressed them. Discuss any tools or methods you used to analyse data and improve service delivery. This will demonstrate your analytical skills and commitment to continuous improvement.
