At a Glance
- Tasks: Lead IT service delivery, ensuring high-quality support and efficient processes.
- Company: Join a leading professional services organisation with a focus on innovation.
- Benefits: Highly competitive salary, bonus, and comprehensive package.
- Other info: Opportunity for professional growth in a collaborative environment.
- Why this job: Make a real impact by shaping IT service strategies and leading a dynamic team.
- Qualifications: Extensive experience in service management and relevant certifications preferred.
The predicted salary is between 57704 - 70528 £ per year.
- Head of IT Service Delivery
- The Package:- Highly Competitive + Bonus + Package
- Location/Work Pattern :- Primarily Onsite 3/4 days a week - Liverpool
The Role:-
Investigo have been appointed as the exclusive search partner of choice, by a leading Professional services organisation, to source an IT Head of Service Delivery to join the senior IT leadership team of the CTO.
The Head of IT Service & Service Delivery will ensure the timely, efficient, and high-quality delivery of IT BAU services, involving the leadership of IT service desk colleagues, service SLAs/OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc).
This opportunity would ideally suit someone that still enjoys getting involved within the hands-on scope of IT service support as well as leading by example.
The right person is also accountable for the strategy and roadmap within IT Service delivery/Support functions, as well as managing resources, tools, budgets, frameworks, methodologies, and delivery in alignment with the overall collaborative IT strategy.
The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating/managing and leading a high-performing team.
- Role Requirements:-
- Service
- Delivery
Management: Ensure the timely, efficient, and high-quality delivery of services to colleagues and stakeholders.
Oversee end-to-end service delivery processes; monitor performance against key performance indicators (KPIs) and service level agreements (SLAs).
- Service
Management: Own the end-to-end delivery, maturity and continuous improvement of ITIL-aligned service management processes, ensuring best practice adoption including Incident, Problem, Request, Release, Transition, Change, and Asset Management.
- Colleague
Focus: Build strong relationships with colleagues and stakeholders, acting as the primary escalation point for complex service issues.
Gather feedback, resolve complaints, and ensure the voice of the customer informs all service initiatives.
- Transition into BAU: Ensure that technologies are transitioned from project into support and that all aspects of the service are in place and effective.
- Incident Management: Responsible for the oversight and management of all any major Incidents to ensure their prompt resolution and work with the respective business areas
- to ensure accurate and timely information is shared with senior stakeholders and colleagues.
- Team
Management: Lead, inspire, and mentor teams.
Set clear goals, provide regular feedback, foster professional growth, and create a collaborative and empowered working environment.
- Reporting & Analytics: Develop and present regular reports on service performance, trends, risks, and achievements to senior leadership and stakeholders.
Use data to inform decision-making and strategic direction.
- Stakeholder
Engagement: Collaborate with legal professionals, IT peers, finance & HR teams, and external vendors to deliver projects and services meeting business and compliance requirements.
- Continuous
Improvement: Champion the organisation's drive for operational excellence.
Employ quality management methodologies (such as Lean, Six Sigma, ITIL) to streamline processes, reduce costs, and enhance service value.
- What are we looking for:-
- Substantial experience in a senior service management and/or service delivery role, ideally within a multi-site environment.
- Relevant professional certifications (e. g. ITIL, Lean Six Sigma) are highly desirable.
- Commitment to excellence and continuous improvement
- Strong business acumen skills including managing budgets and resources.
- Solutions-oriented visionary and strategic thinker.
- Collaborative leader with a passion for team development and mentoring
- Knowledge of risk management, compliance, and data protection
- Management experience of IT Support & Service Teams
- Service Transition, Change Management.
Full Job description & further details available upon application & successful shortlisting.
Head of IT Service Delivery employer: Investigo
Join a leading organisation in the UK energy sector as a PMO Analyst, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a hybrid working model based in Solihull, you'll benefit from flexible working arrangements, comprehensive training opportunities, and a collaborative environment that encourages innovation and continuous improvement. This role not only offers a chance to contribute to impactful change initiatives but also provides a pathway for career advancement within a well-respected company committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service Delivery
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Investigo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Investigo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Investigo!
✨Direct Apply to Investigo
Let's not forget to apply directly through the Investigo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of IT Service Delivery
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Investigo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Investigo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Investigo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
