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For Companies At a Glance
- Tasks: Support end users with desktop applications and ensure smooth operational performance.
- Company: Join a dynamic team focused on delivering top-notch IT services across various business sectors.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work environment.
- Why this job: Be part of a culture that values innovation and continuous improvement while making a real impact.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Ideal for tech-savvy individuals looking to kickstart their career in IT support.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior Infrastructure Service Analyst, the role is accountable for delivering world class End User services to the business including all regional operating companies, construction and sales sites. The role delivers ongoing operational business requirements in the following areas:
- Day to day operational performance of the End User estate to agreed SLAs and KPIs.
- Changes to the End User estate to meet ongoing business demands.
- Delivering continuous service improvement.
- Emergency response to critical incidents.
KEY RESPONSIBILITIES
- Operational Services
- All Desktop applications specifically including O365 and associated applications.
- Application and OS lifecycle management.
- Patching, specifically Intune, Autopilot, MDM, and OS Patching.
- Vulnerability Management.
- Print Services.
- Facilities, physical security services and supporting platforms.
End User Support Specialist employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Intune, and Autopilot. Having hands-on experience or certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss your experience with incident response and service improvement. Think of examples where you've successfully managed critical incidents or implemented changes that enhanced service delivery.
✨Tip Number 3
Research StudySmarter's approach to end-user support and service delivery. Understanding our company culture and values will help you align your answers with what we look for in a candidate.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the End User Support Specialist position. Tailor your application to highlight relevant experience in operational services, desktop applications, and incident response.
Highlight Relevant Skills: Make sure to emphasise your skills related to O365, application lifecycle management, and patching processes like Intune and Autopilot. Use specific examples from your past experiences to demonstrate your expertise in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background with the needs of the company. Mention your commitment to delivering world-class end-user services and your approach to continuous service improvement.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Investigo
✨Know Your Tech Inside Out
Make sure you're well-versed in the desktop applications mentioned, especially O365. Be prepared to discuss your experience with application and OS lifecycle management, as well as patching processes like Intune and Autopilot.
✨Demonstrate Problem-Solving Skills
Since the role involves responding to critical incidents, be ready to share examples of how you've handled emergencies in the past. Highlight your ability to think on your feet and provide effective solutions under pressure.
✨Showcase Continuous Improvement Mindset
Talk about any initiatives you've taken to improve service delivery in previous roles. Companies value candidates who are proactive about enhancing operational performance and meeting SLAs and KPIs.
✨Understand the Business Context
Familiarise yourself with the company's operations, especially in construction and sales. Understanding their specific needs will help you tailor your responses and demonstrate that you're a good fit for their end-user services.
