At a Glance
- Tasks: Oversee major incidents and enhance customer experience in IT services.
- Company: Leading organisation in Central London with a focus on innovation.
- Benefits: Up to £75k salary, hybrid working model, and career development opportunities.
- Other info: Flexible working environment with a strong emphasis on teamwork.
- Why this job: Make a real impact on IT service reliability and customer satisfaction.
- Qualifications: Experience in service delivery management and incident management processes.
The predicted salary is between 75000 - 75000 € per year.
IT Service Delivery Manager with Major Incident Management & Customer Experience required for a leading organisation based in Central London. Within the role you will be responsible for the oversight and management of the organisations Incident & Problem management processes and directly manage all major incidents working with internal technical teams. You will also play a key part in improving the reliability of IT Services & end-to-end customer service through Experience Level Management.
Ideally you will be an experienced Service Delivery management professional with experience across Incident, Problem & Customer Experience.
- Extensive knowledge of service management processes, particularly Incident, Problem & Change Management.
- Experience implementing and the ongoing management of Experience Level Agreements.
Service Delivery Manager - Major Incident - London/Flexible in City of London employer: Investigo
Join a leading organisation in Central London that prioritises employee growth and a collaborative work culture. With a hybrid working model, you will enjoy the flexibility of working 2-3 days in the office while being part of a team dedicated to enhancing IT service reliability and customer experience. The company offers competitive salaries, comprehensive benefits, and opportunities for professional development, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Major Incident - London/Flexible in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and major incident management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your achievements in incident management and customer experience. This can be a great conversation starter during interviews and sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Manager - Major Incident - London/Flexible in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Incident and Problem Management. We want to see how you've improved customer experiences in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Manager role. We love seeing passion and a clear understanding of our needs.
Showcase Relevant Experience:When filling out your application, focus on your experience with service management processes. We’re particularly interested in your knowledge of Experience Level Agreements, so make sure to mention that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Investigo
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of incident and problem management processes. Be ready to discuss specific examples from your past experience where you've successfully managed major incidents and improved service delivery.
✨Showcase Your Customer Experience Skills
Prepare to highlight how you've enhanced customer experience in previous roles. Think of concrete instances where your actions led to improved customer satisfaction or streamlined processes, as this will resonate well with the interviewers.
✨Familiarise Yourself with Experience Level Agreements
Since the role involves managing Experience Level Agreements, be prepared to discuss your experience with them. Bring examples of how you've implemented and monitored these agreements to ensure service reliability and customer satisfaction.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to service delivery and incident management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
