At a Glance
- Tasks: Lead a team providing top-notch IT support and service management.
- Company: Join a leading organisation transforming technology in Merseyside.
- Benefits: Competitive pay, hands-on leadership experience, and a dynamic work environment.
- Other info: 6-month contract with 3 days onsite each week.
- Why this job: Shape exceptional service delivery while working with senior stakeholders.
- Qualifications: Experience managing IT teams and a strong customer focus.
The predicted salary is between 60000 - 80000 £ per year.
Investigo are partnering with a leading organisation who are currently transforming technology. They are seeking an Interim Head of IT Service and Operations to lead a team of approximately 30 providing 1st & 2nd Line support as well as IT Service Management capability within an end-user organisation.
This role requires someone with the gravitas to work with senior stakeholders, whilst also having the ability to shape what great service looks like, down to 1st line support. You'll bring previous experience of managing IT Teams of a similar size and composition (service management and service desk). You'll be people centric, with a keen eye for getting to the root cause of problems and spotting trends and patterns in user issues, with a strong customer focus. You'll also bring a breadth of experience across ITIL disciplines and industry good practice.
This role is a 6 month contract engagement and will require on site working 3 days a week.
Head of Service and Operations in Burnley employer: Investigo
Join a forward-thinking organisation in Merseyside that is at the forefront of technology transformation. As an employer, we pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities to lead a dynamic team while shaping exceptional IT service delivery. With a strong focus on customer satisfaction and a commitment to industry best practices, we provide a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service and Operations in Burnley
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Investigo that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Head of Service and Operations in Burnley
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Investigo, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Investigo can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Investigo will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Investigo
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Investigo. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Investigo.
