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- Tasks: Automate processes and enhance service delivery for a well-known charity.
- Company: Join a respected charity in London making a real difference.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team and use your tech skills for good.
- Qualifications: Experience with Power Automate, ITSM tools, and strong communication skills.
- Other info: Dynamic role with potential for quick wins and impactful contributions.
The predicted salary is between 36000 - 60000 £ per year.
Good morning LinkedIn, I am currently supporting a well known Charity who are based in London. They are currently looking to further align Service Delivery, IT Governance and Products, there are two proposed Options that are designed to move the Charity forward to the Target Operating Model.
SKILLS
- A. Technical Skills (Non-negotiable)
- Power Automate / Logic Apps
- PowerShell (advanced)
- REST APIs + scripting integrations
- Configuring webhooks for ITSM tools
- Git basics (version control)
- B. ITSM & Operational Skills
- Understanding of Incident, Request, Change & CMDB
- Experience integrating workflows into ITSM tools
- Ability to automate ticket-handling paths (routing, SLAs, escalations)
- C. Infrastructure Operations
- Patch management concepts
- Basic network and security concepts (firewall, AV, vulnerability feeds)
- D. Product & Agile Ways of Working
- Working within backlogs and prioritisation
- Running sprints or Kanban
- Working with a Product Owner and development/infra squads
- E. Personal Attributes:
- Highly autonomous
- Able to translate manual processes into workflow logic
- Strong communicator with non-technical teams
- Comfortable in a low-maturity environment
- Pragmatic, value-driven, low ego
Someone who has worked as:
- DevOps/Automation Engineer
- ITSM Automation Specialist
- SRE / Ops Automation
DELIVERABLES
- Quick wins
- Support model
- Skills uplift
If this role seems like a good fit then please send your CV to connor.ballard@investigo.co.uk and I will call to discuss further.
Automation Specialist employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector or those who work with automation tools. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your Power Automate projects or any scripting integrations you've done. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on ITSM concepts and how they relate to automation. Be ready to discuss how you can improve their service delivery and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Automation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills mentioned in the job description, like Power Automate and PowerShell. We want to see how your experience aligns with what we're looking for!
Showcase Your Technical Skills: Don’t just list your technical skills; give us examples of how you've used them in past roles. This helps us understand your hands-on experience with tools like REST APIs and ITSM integrations.
Communicate Clearly: Since this role involves working with non-technical teams, make sure your application reflects your ability to communicate complex ideas simply. We love a strong communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Investigo
✨Know Your Tech Inside Out
Make sure you’re well-versed in Power Automate, Logic Apps, and PowerShell. Brush up on REST APIs and scripting integrations, as these are crucial for the role. Being able to discuss specific projects where you've used these tools will really impress.
✨Understand ITSM Like a Pro
Familiarise yourself with Incident, Request, Change, and CMDB processes. Be ready to share examples of how you've integrated workflows into ITSM tools and automated ticket-handling paths. This shows you can hit the ground running.
✨Showcase Your Agile Experience
Talk about your experience with backlogs, prioritisation, and running sprints or Kanban. If you've worked closely with Product Owners or development squads, highlight that. It demonstrates your ability to thrive in an agile environment.
✨Communicate Clearly and Confidently
As a specialist, you'll need to bridge the gap between technical and non-technical teams. Practice explaining complex concepts in simple terms. This will show your strong communication skills and your ability to work in a low-maturity environment.
