At a Glance
- Tasks: Analyse and design services for a smooth integration of two organisations.
- Company: Dynamic company in Amsterdam with a hybrid working model.
- Benefits: Negotiable rate, flexible work environment, and opportunity to shape service delivery.
- Other info: Collaborate with diverse teams and enhance your career in a fast-paced environment.
- Why this job: Make a real impact during an exciting organisational transition.
- Qualifications: Experience in service design and strong analytical skills required.
The predicted salary is between 3000 - 4200 € per month.
Duration: 6 months
Rate: Negotiable
Location: Amsterdam – Hybrid working 2/3 days a week onsite
Languages: Dutch and English required; French and German advantageous
We are looking for a Service Design Analyst to support the integration of two organisations following a recent acquisition. The successful candidate will be responsible for analysing and designing services across both organisations to ensure a smooth transition and improved end-to-end service delivery.
This role will involve service mapping and analysis to understand existing processes, end-user journeys, and touchpoints across both businesses. You will also look at the different toolsets currently in place and help define a future state service blueprint while ensuring appropriate support mechanisms are established during the interim integration period.
Key Responsibilities- Conduct detailed service mapping across both organisations to understand current processes and workflows.
- Analyse end-user journeys and service touchpoints to identify gaps, inefficiencies, and opportunities for improvement.
- Account for differences in systems, processes, and toolsets across both organisations.
- Develop and document a future state service blueprint for the integrated organisation.
- Support the design of interim service solutions during the transition period, including Hypercare support mechanisms.
- Work closely with stakeholders across both organisations to gather insights and ensure alignment during integration.
- Provide clear documentation, analysis, and recommendations to support decision-making.
- Strong analytical and problem-solving skills.
- Proven experience in service design, service mapping, or business/service analysis.
- Experience designing support models or service frameworks.
- Experience working in integration or acquisition environments is highly desirable.
- Ability to analyse complex processes and translate insights into clear service design outputs.
- Strong communication and stakeholder engagement skills.
If you are interested and looking for your next role, please apply with a copy of your CV and we will be in touch shortly.
Service Design Analyst in Amsterdam employer: Investigo
Join a dynamic and innovative team in Amsterdam as a Service Design Analyst, where you will play a crucial role in shaping the future of service delivery following an exciting acquisition. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth ensures you have access to continuous learning opportunities and professional development. With a collaborative culture that values diverse perspectives, you'll find yourself in an environment that not only supports your career aspirations but also fosters meaningful contributions to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Analyst in Amsterdam
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. We recommend role-playing with a friend to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've worked on service mapping or design projects, put together a few examples that highlight your analytical prowess and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Design Analyst in Amsterdam
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service design and analysis. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. We want to see your strong analytical and problem-solving skills in action!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Investigo
✨Know Your Service Design Basics
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied these in past roles, especially in service mapping and analysis. This will show that you understand the core of what the role entails.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to service integration. Think about potential gaps or inefficiencies you might encounter and how you would address them. Practising these scenarios can help you articulate your thought process clearly.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical prowess. Bring examples of how you've previously analysed end-user journeys or service touchpoints. Highlight any tools or frameworks you've used to support your analysis, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, think of ways you've successfully collaborated with different teams in the past. Be ready to share specific examples of how you gathered insights and aligned stakeholders during a project, as this will showcase your communication skills.
