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- Tasks: Lead improvements for the iTrent HR & payroll system and support users effectively.
- Company: Join a team dedicated to enhancing technology for local communities and vulnerable residents.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team focused on accessibility and excellent customer service.
- Qualifications: Experience with iTrent and digital systems is essential; strong analytical skills are a plus.
- Other info: Immediate start available for a 3-6 month contract.
The predicted salary is between 60000 - 84000 £ per year.
Experienced ITrent Application Support Analyst required for an immediate start!
Overview:
- 3-6 months
- Hybrid working
- £448.65 per day
- Inside IR35
- Immediate start
Duties:
As a Senior Digital Analyst in the ICT Enterprise Systems Team, you will lead on the continuous improvement of a key business critical system - iTrent. The team maintains and develops systems and solutions to meet the needs of local people, businesses, and council staff. This includes technology which serves some of our most vulnerable residents. Our mission is to deliver fit for purpose systems and guidance, high standards of accessibility, availability, usefulness, and excellent customer service. We are looking to fill a Senior position primarily to support iTrent, our HR & payroll system.
Your key responsibilities will include:
- Support, maintain, and develop iTrent and Talentlink.
- Working as part of a multi-disciplinary product team to improve and integrate technology and other systems in a secure and robust manner.
- Support users to get full value from digital tools, helping them find the simplest, most secure way of achieving their goals.
- Ensure systems and services are functional, operational, secure, and provide good customer journeys.
- Reporting requirements - manage and coordinate the collation of workforce information and analysis, produce reports, datasets, and dashboards using a wide range of data.
- Liaise with internal teams (e.g. Google support team for SSO deployment) or external software vendors about the development of system enhancements to overcome known problems or fulfil new user requirements.
- Develop and improve internal processes between HR and other systems that have touch points in order to streamline the starters, movers, and leavers process.
- Champion the adoption of best practice and methodologies within the organisation.
- Build relationships with key stakeholders to establish best practices in service delivery.
If you feel that you fit the above criteria and have relevant experience, please send your CV.
ITrent Application Support Analyst employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITrent Application Support Analyst
✨Tip Number 1
Familiarise yourself with iTrent and its functionalities. Understanding the system inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees who have worked with iTrent. They can provide valuable insights into the company culture and specific challenges faced in the role, which can be beneficial during discussions.
✨Tip Number 3
Prepare to discuss your experience with data reporting and analysis. Highlight any relevant projects where you've created reports or dashboards, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your ability to work collaboratively in a multi-disciplinary team. Be ready to share examples of how you've successfully partnered with different departments to improve processes or systems.
We think you need these skills to ace ITrent Application Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an ITrent Application Support Analyst. Familiarise yourself with iTrent and its functionalities, as well as the specific requirements mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your background in supporting HR and payroll systems, as well as any experience with data reporting and stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving digital tools and your commitment to excellent customer service. Mention specific examples from your past roles where you successfully supported users or improved system functionality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Investigo Limited
✨Understand iTrent Inside Out
Make sure you have a solid understanding of the iTrent system, its functionalities, and how it integrates with other systems. Be prepared to discuss your previous experiences with iTrent and how you've supported or improved its use in past roles.
✨Showcase Your Problem-Solving Skills
As an Application Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues effectively. Prepare examples of challenges you've faced in previous positions and how you successfully addressed them, particularly in relation to HR and payroll systems.
✨Highlight Your Communication Skills
Since the role involves liaising with various stakeholders, it's crucial to showcase your communication skills. Be ready to explain how you've built relationships with users and teams in the past, ensuring that everyone is on the same page regarding system enhancements and user requirements.
✨Prepare for Technical Questions
Expect technical questions related to data reporting, system security, and user support. Brush up on your knowledge of data analysis tools and methodologies, as well as best practices in service delivery, to demonstrate your expertise during the interview.
