At a Glance
- Tasks: Support and maintain the Records Management System, resolving issues and enhancing user experience.
- Company: Join a public sector Constabulary dedicated to justice and community safety.
- Benefits: Enjoy hybrid work options and the chance to make a real impact in your community.
- Other info: Opportunity for ongoing training and development in a supportive environment.
- Why this job: Be part of a dynamic team, learn new skills, and contribute to meaningful change.
- Qualifications: Ideal for tech-savvy individuals with a passion for customer service and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a public sector Constabulary, is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent basis to support BAU activities and tasks when the new RMS system goes live.
Purpose of the role:
The role involves providing application (Records Management System - RMS) maintenance and support services, either directly to users or to service delivery functions. Support includes investigating and resolving issues, monitoring performance, advising or training users, devising corrections, making modifications, updating documentation, manipulating data, or defining enhancements. Collaboration with developers and specialists in areas like Database administration or Network support is essential.
The analyst will manage incident responses, coordinate help requests, monitor resolution activities, and keep clients informed of progress. They will also manage changes to the service infrastructure, including assets, configuration items, and documentation, using RFCs for standard or emergency changes, to minimize risks to service availability, performance, security, and compliance.
Understanding Justice activities, processes, and legislation is important. Participation in out-of-hours on-call duties may be required as directed by the ICT RMS Team Manager.
Key Responsibilities:
- Identify and resolve application issues following procedures, using management tools to gather performance data, and perform maintenance tasks.
- Define and manage scoping, requirements, and prioritization for small changes, assist with complex initiatives, elicit and document detailed requirements, challenge stakeholders constructively, and manage change requests in line with policies.
- Review requirements, define test conditions, design test cases and scripts, and report outcomes, identifying issues and risks.
- Support release and deployment activities, document technical work, and provide early life support and user advice.
Experience & Qualifications:
- Desirable: experience with RMS (Niche), Pronto, and CAD systems.
- Knowledge of ITIL or similar frameworks.
- Stakeholder and customer engagement skills.
- Ability to manage complex workloads and performance.
- Awareness of GDPR, Data Protection, and cybersecurity.
- Willingness to learn Microsoft Windows Server administration.
- High computer literacy.
Please note:
- The post holder must maintain high information security standards and be vetted to Local Force Management Vetting (MV).
If you are interested and available, apply now!
#J-18808-LjbffrICT RMS Service Analysts employer: Investigo Limited
Join a dedicated public sector Constabulary in Gloucestershire as an ICT RMS Service Analyst, where you will play a vital role in supporting and maintaining the Records Management System. Enjoy a hybrid work model that promotes work-life balance, alongside opportunities for professional growth and development within a collaborative and supportive team environment. With a commitment to public service and a focus on employee well-being, this role offers a meaningful career path in a dynamic and essential sector.
StudySmarter Expert Advice🤫
We think this is how you could land ICT RMS Service Analysts
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Investigo Limited, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Investigo Limited
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Investigo Limited. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace ICT RMS Service Analysts
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Investigo Limited insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Investigo Limited that you’re committed to staying ahead in the game.
How to prepare for a job interview at Investigo Limited
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Investigo Limited to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Investigo Limited.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
