Digital Systems Owner - 18 month FTC

A well-known charity headquartered in London is seeking to recruit a Digital Systems Owner (Product Owner) to support in delivering a programme of transformation to evolve how they work and continue their success in developing and growing high-quality support for people and their families. As part of this, the charity are seeking a hands-on, adaptable, and solution-focused Digital Systems Owner to take ownership of two key digital systems: CHRIS (HR & Payroll Salesforce) and Quinyx (Rota Management). Both systems are already implemented and integrated. This role is well-suited to someone who thrives in a small, high-impact team and is comfortable working across both strategic planning and day-to-day delivery.

Acting as a bridge between Digital Operations, Cyber Security, Transformation, and Business Colleagues, the role ensures that system functionality aligns with organisational risk, compliance, and evolving business needs. You will work closely with colleagues to ensure these systems are fully embedded, continuously improved, and optimised to support user experience, streamline workflows, and enable data-driven decision-making across the organisation.

Key experience required:

• Proven experience in product ownership or digital systems management, including processes and efficiencies and market strategies, ideally within HR, payroll, rota workforce management
• Experience leading system improvements and managing cross functional projects
• Demonstrated ability to manage complex stakeholder relationships across technical and non-technical teams
• Strong track record of stakeholder engagement and vendor management
• Experience working within a transformation or change programme
• Exposure to roles such as IT, Business Analyst, Project Manager, or Product Manager

Key knowledge required:

• Strong understanding of HR and payroll processes and rota/workforce management
• Ideally relevant technical certifications (e.g., Salesforce Administrator, Platform App Builder)
• Familiarity with People XCD (HR and Payroll Salesforce) and/or Quinyx systems
• Deep understanding of data structures, system interoperability, and API integration, with the ability to support secure, scalable data exchange and reporting across platforms
• Advanced Microsoft 365 user, knowledge of agile planning tools (e.g Jira, Monday.com)

Key deliverables:

1. Product Vision and Roadmap: Define and maintain a clear vision and strategic roadmap for HR, Payroll, and Workforce systems, aligned with organisational goals and informed by system reviews and stakeholder input.
2. Planning and Requirements: Conduct discovery to assess current capabilities, identify short-term improvements, and shape longer-term plans. Collaborate with stakeholders to gather business needs and translate them into actionable requirements and user stories.
3. System Configuration and Role Based Access: Ongoing management of existing system configuration and role-based access control, working with business leads to ensure secure, efficient and appropriate system usage.

This is an exciting opportunity to join a leading and innovative charity in a dynamic environment to support and drive their HR and Payroll system/product offering across the organisation for 18 months. You will be looked at as the expert across both systems so prior experience is a must but you will have the ongoing opportunity to develop your skills across the 18 months.

The role requires you to be on site in Balham with the option to work in a hybrid way on a weekly basis. If interested in this role, please apply as soon as possible today.