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- Tasks: Join us as a Business Analyst to lead contact centre migrations and enhance customer experiences.
- Company: We are a dynamic team focused on innovative solutions in the contact centre space.
- Benefits: Enjoy a competitive daily rate and hybrid work flexibility with 1-2 days on-site.
- Why this job: This role offers immediate impact, collaboration, and the chance to work with cutting-edge technology.
- Qualifications: Experience with Cisco UCCX, IVR, and NetCall platforms is essential; local authority experience is a plus.
- Other info: This is a 6-month contract outside IR35, perfect for those seeking a challenging opportunity.
The predicted salary is between 80000 - 120000 £ per year.
Experienced Contact Centre Migration Business Analyst required for an Immediate start!
Overview:
- Duration: 6 months
- Outside IR35
- Rate: £400-425 per day
- Hybrid: 1-2 days per week on site
Requirements:
- Contact centre migration experience
- Cisco UCCX
- Interactive Voice Response (IVR)
- NetCall- Voice Bot and Liberty Converse platform would be highly desirable
- Local Authority experience (Preferable)
If this is of interest, please send your CV to
#J-18808-Ljbffr
Contract Centre Business analyst - Netcall employer: Investigo Limited
Contact Detail:
Investigo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Centre Business analyst - Netcall
✨Tip Number 1
Make sure to highlight your experience with contact centre migration in your discussions. Be ready to share specific examples of projects you've worked on, especially those involving Cisco UCCX and IVR systems.
✨Tip Number 2
Familiarize yourself with the NetCall Voice Bot and Liberty Converse platform. If you have any hands-on experience or relevant knowledge, be prepared to discuss how you can leverage these tools in your role.
✨Tip Number 3
If you have local authority experience, make sure to emphasize it during your conversations. This can set you apart from other candidates and show that you understand the specific challenges and requirements of the sector.
✨Tip Number 4
Since this role is hybrid, be ready to discuss your flexibility and how you plan to manage your time effectively between remote work and being on-site. This shows your commitment and adaptability to the working environment.
We think you need these skills to ace Contract Centre Business analyst - Netcall
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your contact centre migration experience in your CV. Detail any specific projects you've worked on, especially those involving Cisco UCCX, IVR, and the NetCall platform.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the listing, such as 'Contact Centre Migration' and 'Local Authority experience', to ensure your application stands out.
Showcase Technical Skills: Include a section in your CV that highlights your technical skills related to the role. Mention your familiarity with voice bots and any other relevant technologies that could benefit the company.
Professional Formatting: Ensure your CV is professionally formatted and easy to read. Use clear headings, bullet points for key achievements, and maintain a consistent font style throughout.
How to prepare for a job interview at Investigo Limited
✨Showcase Your Migration Experience
Be prepared to discuss your previous experience with contact centre migrations in detail. Highlight specific projects you've worked on, the challenges you faced, and how you overcame them.
✨Familiarize Yourself with Relevant Technologies
Make sure you have a solid understanding of Cisco UCCX, IVR systems, and the NetCall platform. Being able to speak knowledgeably about these technologies will demonstrate your expertise and readiness for the role.
✨Emphasize Local Authority Experience
If you have experience working with local authorities, be sure to mention it. Discuss how this experience has equipped you with unique insights and skills that are relevant to the position.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you assess if the company is the right fit for you.
