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For Companies At a Glance
- Tasks: Manage and improve customer-facing Unified Communications services like telephony and video conferencing.
- Company: Join a leading recruitment firm focused on your success and career growth.
- Benefits: Hybrid work model, full training provided, and opportunities for continuous improvement.
- Why this job: Be at the forefront of tech innovation while enhancing communication solutions for businesses.
- Qualifications: Experience with UC networks and knowledge of TCP/IP; training available for the right candidate.
- Other info: Dynamic team environment with a focus on professional development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The role will be responsible for customer facing Unified Network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing. This role will be ideal for someone who has come from a Mitel, Avaya or 8x8 background. Full training will be provided.
Knowledge and experience:
- Day to day operational performance of the UC network to agreed SLAs and KPIs.
- Changes to the UC network to meet ongoing business demands.
- Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel.
- Delivering continuous service improvement.
- Emergency response to critical incidents.
- Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
- Experience of running network security.
- Proven technical experience of local area networks, Internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
- Experience of working with third party providers of network services.
- Unified communications solution delivery and support.
- Delivering/supporting fixed line and NGN/VGN services.
- Delivering mobile technology (hardware and services).
- Video conferencing solution architecture and delivery.
- Experience of running an MDM solution.
- Technical knowledge of customer network systems.
If you are interested and looking for a new role, please apply with a copy of your CV or email.
Unified Communications Engineer employer: Investigo Change Solutions
Contact Detail:
Investigo Change Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the Unified Communications field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Mitel, Avaya, or 8x8, make sure to highlight that in conversations. Consider creating a portfolio or a project showcase that demonstrates your expertise in UC solutions, video conferencing, and network security.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention any connections you might have within the company. A little personal touch can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss TCP/IP, LAN/WAN concepts, and your experience with cloud-based telephony systems. Practise common interview questions and think of examples that showcase your problem-solving skills in critical incidents.
We think you need these skills to ace Unified Communications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unified Communications, Telephony, and any relevant technologies like Mitel or Avaya. We want to see how your skills match the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Unified Communications and how your background makes you a perfect fit for the role. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in UC network performance, incident response, and service improvement. We’re looking for concrete examples that demonstrate your ability to meet SLAs and KPIs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Investigo Change Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Unified Communications systems, especially if you've worked with Mitel, Avaya, or 8x8. Be ready to discuss specific projects or experiences where you’ve implemented or supported these technologies.
✨Understand the Business Needs
Familiarise yourself with how Unified Communications can enhance business operations. Think about how you can contribute to meeting SLAs and KPIs, and be prepared to share examples of how you've improved service delivery in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding critical incidents. Prepare some examples of past challenges you've faced in network security or service delivery, and how you resolved them effectively.
✨Show Enthusiasm for Continuous Improvement
Express your passion for ongoing learning and improvement in Unified Communications. Mention any relevant certifications or training you've pursued, and be ready to discuss how you stay updated with the latest trends and technologies in the field.
