At a Glance
- Tasks: Lead transformative service design projects to enhance student and staff experiences.
- Company: A leading London university focused on innovation and inclusivity.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact on the future of education and organisational change.
- Qualifications: Experience in service design and organisational transformation, especially in the public sector.
- Other info: Join a dynamic team dedicated to fostering collaboration and creativity.
The predicted salary is between 60000 - 90000 Β£ per year.
Overview
Service Design Lead
18 Month FTC
Central London
Full Time β Hybrid β 2 days a week onsite
c.Β£75,000
University Sector
- Are you an experienced Service Design Lead with experience working within Universities or the Public Sector?
- Are you looking for an opportunity to make a transformative impact to the experience of both staff and students across this group of diverse, creative institutions?
- Are you able to engage with stakeholders at all levels, working collaborative to build a vision and services fit for the future?
We are seeking an exceptional Service Design Lead to shape and drive innovative, user-centred solutions that will define the future of this leading London university\βs operational and student experience.
As the Service Design Lead, you will form part of a designated Programme team, spearheading the redesign of professional and academic services, working closely with senior leaders, students, and staff across this iconic university. Your role will be critical in delivering a unified, student-centred, and sustainable operating model that supports world-class education, ensures organisational resilience, and fosters inclusivity and creativity.
Reporting to the Associate Director of Strategic Change, this role will be responsible for;
- Working with Senior Leaders across the organisations to strategically lead on their service design as part of an ambitious wider-organisational change programme, aligning service innovations with the university\βs priorities.
- Conduct institution-wide user research to amplify voices, identify user-needs and redesign processes and people around these.
- Co-design and implement Target Operating Models that drive measurable improvements in operational efficiency and user experience across areas such as student support, professional services, and academic research.
- Champion innovative methodologies like design thinking and service blueprinting to embed user-focused design at all levels.
- Build high-trust relationships with diverse stakeholders, encouraging collaboration and influencing and inspiring alignment across functions.
About You
The successful candidate in this role will benefit from having;
- Extensive experience in service design and organisational transformation, with a proven ability to deliver complex cross-institutional change.
- Expertise in target operating model and organisational design principles, with a track record of delivering efficient and sustainable service models.
- Outstanding communication and facilitation skills, with the ability to translate complex ideas into clear, compelling narratives for executive leadership and operational teams.
- Passion for equity, diversity, and inclusion, ensuring that designs meet the needs of a diverse community.
- Resilience and adaptability to navigate ambiguity, build trust quickly, and drive change in a collaborative yet challenging environment.
- Previous experience within the University or Public Sector.
This is not just a role β it\βs a chance to redefine how a leading London university operates. You\\\βll need to navigate complexity, inspire change, and embrace the challenges that come with transformation, ensuring meaningful and lasting impact for students, staff, and stakeholders alike. If you thrive on collaboration, innovation, and delivering strategic service design in dynamic environments, this is your moment to step up and lead an extraordinary journey of change.
If this sounds like you, please don\\\βt hesitate β apply today via the link with an up-to-date CV, or for more information contact (see below)/(see below)
Applications close Monday 27th October
Note all applicants must have full, unrestricted UK work rights.
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Service Design Lead employer: Investigo Change Solutions
Contact Detail:
Investigo Change Solutions Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Service Design Lead
β¨Tip Number 1
Network like a pro! Reach out to your connections in the university or public sector. Attend events, webinars, or even casual meet-ups. The more people you know, the better your chances of landing that Service Design Lead role.
β¨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your previous service design projects. Make sure it reflects your ability to drive change and improve user experiences. This will help you stand out when youβre chatting with potential employers.
β¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the university's goals. Focus on your skills in stakeholder engagement and user-centred design. A confident, clear narrative can make all the difference in interviews.
β¨Tip Number 4
Apply through our website! Weβve got loads of opportunities waiting for you. Donβt just send your CV; take the time to tailor your application to show how you can make a transformative impact in the role of Service Design Lead.
We think you need these skills to ace Service Design Lead
Some tips for your application π«‘
Tailor Your CV: Make sure your CV speaks directly to the role of Service Design Lead. Highlight your experience in service design and organisational transformation, especially within universities or the public sector. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can make a transformative impact. Be sure to mention your experience with user-centred solutions and stakeholder engagement.
Showcase Your Communication Skills: As a Service Design Lead, you'll need to communicate complex ideas clearly. In your application, demonstrate your outstanding communication skills by using clear, concise language and compelling narratives that reflect your ability to engage with diverse stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. Itβs the best way for us to receive your application and ensures you donβt miss any important updates. Donβt wait too long β applications close on Monday 27th October!
How to prepare for a job interview at Investigo Change Solutions
β¨Know Your Stuff
Before the interview, dive deep into the university's current services and any recent changes they've made. Familiarise yourself with their mission and values, especially around equity, diversity, and inclusion. This will help you tailor your responses and show that you're genuinely interested in making a transformative impact.
β¨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led service design projects or organisational transformations. Highlight how you engaged with stakeholders at various levels and the methodologies you used, like design thinking or service blueprinting, to achieve measurable improvements.
β¨Engage with Stakeholders
Think about how you would build high-trust relationships with diverse stakeholders. Be ready to discuss your approach to collaboration and how you inspire alignment across functions. This is crucial for the role, so having a few strategies up your sleeve will impress the interviewers.
β¨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the challenges faced by the university. Inquire about their vision for the future of student support and professional services, or how they measure success in service design initiatives. This shows your strategic thinking and genuine interest in the role.