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- Tasks: Lead a dynamic HR team, enhancing processes and supporting employee life cycles.
- Company: Globally respected NGO making a real impact in the charity sector.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape a forward-thinking team and make a difference in people's lives.
- Qualifications: CIPD Level 5 and experience in HR operations, payroll, and recruitment.
- Other info: Join a compassionate team dedicated to delivering life-saving medical care.
The predicted salary is between 44000 - 59000 £ per year.
Are you an exceptional HR Operations leader with experience in the Charity sector? Do you enjoy developing teams and process improvement? Have you led across HR Advice, Payroll and Recruitment? If so, this could be a fantastic opportunity for you to join a globally respected international NGO whose vital work impacts lives across the world.
This is your chance to lead a dynamic team, reshape processes, and drive positive change within an organisation committed to ensuring life‑saving medical care reaches those in war‑torn and developing countries.
The Role
As the People Services Manager, based within the UK Head Office, you will take on a pivotal role within the People department, overseeing a small team providing outstanding end‑to‑end employee life cycle support. From recruitment and onboarding, through to payroll, contracts, and process enhancements, your leadership will streamline operations and empower the team to deliver exceptional service.
We are looking for a dynamic leader that can inspire and mentor this team of four, equipping them with the skills to succeed. Your guidance will cultivate a culture that is accountable, proactive, collaborative and high‑performing.
Key focus areas include:
- Streamlining end‑to‑end recruitment and onboarding processes, introducing best practices, and achieving high compliance standards.
- Enhancing payroll, compliance, and benefits administration, ensuring accuracy and timeliness.
- Proactively driving continuous improvement across people services, fostering innovation, and refining systems.
- Building an empowered, confident team capable of navigating challenges and delivering exceptional service without extensive managerial oversight.
About you
Successful applicants should have:
- CIPD Level 5 qualification
- Deep knowledge of recruitment, payroll, and HR operations, with a proven track record of delivering innovative solutions.
- Experience within the Third Sector, this will be a significant advantage as you align your work with the organisation's core mission, values, and ethical standards.
- Excellent communication and stakeholder skills, able to partner with internal and external stakeholders and build strong, trusting relationships based on clear communication and collaboration.
This role calls for someone resilient, compassionate, and passionate about making an impact. With the people operations infrastructure currently undergoing a significant reshuffle, your expertise will be pivotal in shaping a forward‑thinking team and creating a workplace environment where skills flourish.
If this sounds like the challenge you have been looking for in your next permanent role, then please don’t hesitate, apply today.
How to apply
Please submit an updated CV via the link or to (see below). Note - you will be asked to provide a supporting Cover Letter once you have been screened and given the JD/more context to support with this process. Shortlisting closes Friday 6th Feb. Interviews commencing from 12th Feb. All applicants must have full, unrestricted UK work rights.
HR Operations Manager in London employer: Investigo Change Solutions
Contact Detail:
Investigo Change Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the lookout for HR Operations roles. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's mission and values. Tailor your responses to show how your experience aligns with their goals, especially in areas like process improvement and team development. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams, improved processes, and driven change in previous roles. This will demonstrate your capability to inspire and mentor the team they'll be counting on you to lead.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and making a difference in the charity sector.
We think you need these skills to ace HR Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the HR Operations Manager role. Highlight your achievements in recruitment, payroll, and team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the charity sector and how your experience can drive positive change within our organisation. Be genuine and let your personality come through!
Showcase Your Leadership Style: We want to know how you inspire and mentor teams! Share examples of how you've developed others and improved processes in your previous roles. This will help us see how you can cultivate a high-performing culture at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Investigo Change Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of HR operations, especially in the charity sector. Familiarise yourself with the specific challenges and best practices in recruitment, payroll, and compliance. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving process improvements. Think about times when you've inspired your team or implemented successful changes. This is your chance to demonstrate how you can cultivate a high-performing culture.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's current HR challenges and their vision for the future. This shows that you're not just interested in the role, but also in how you can contribute to their mission.
✨Be Authentic and Passionate
Let your passion for making an impact shine through during the interview. Share your motivations for working in the charity sector and how they align with the organisation's values. Authenticity can set you apart from other candidates.
