Head of IT

A well-known and highly prestigious higher education college based in Oxford is looking to recruit a Head of IT on a permanent basis. This is an exciting opportunity for someone who has either been a previous Head of IT to come in and manage the IT function or someone who is looking to step up into a Head of IT role who has extensive experience across networking, infrastructure, applications, project management and support. We are seeking someone who is a "doer" in their approach, importantly coming from a technical background who understands how to provide hands-on support/troubleshooting of the network where required.

Purpose of the Role

The Head of IT is responsible for providing comprehensive IT services to support academics, staff, students, and visitors across the College, while managing the institution's computer systems and network infrastructure. This role demands adaptability to the rapid evolution of both hardware and software technologies, alongside the growing and diverse needs of the user population. Given the dynamic nature of the IT landscape, the responsibilities of this position will evolve continuously. A flexible working approach is essential, particularly during critical periods such as peak academic times, system upgrades, and emergency support needs.

Key responsibilities of the role include:

• IT Support: Providing day-to-day support to all user groups - staff, students, academics, and visitors - through troubleshooting, helpdesk services, and ensuring the smooth operation of all systems.
• System and Network Management: Overseeing the administration of computer systems, servers, and network infrastructure to ensure optimal performance, security, and uptime.
• Strategic Planning and Implementation: Planning, executing, and managing IT projects, system upgrades, and ensuring that the College's technology infrastructure remains current and capable of meeting future demands.
• Collaboration with Other Departments: Working closely with academic and administrative departments to understand their specific needs, ensuring that IT resources align with institutional goals and objectives.
• Flexibility and Crisis Management: Adapting to changes in the academic calendar, emergencies, or periods of peak usage. This includes ensuring IT services are maintained during critical times, such as exams, deadlines, or unforeseen issues.
• Security: Implementing and managing robust security protocols to protect systems, networks, and data. This includes overseeing firewalls, encryption, and access control measures.

Essential Skills and Experience

• A relevant degree or equivalent experience in a similar IT role.
• Extensive experience with TCP/IP Networking, including the management and configuration of switches, wireless access points, VLANs, DNS, and DHCP.
• Solid experience in deploying and supporting server and desktop operating systems, including Windows, Linux, and macOS.
• Strong experience with the management of Windows Servers, Active Directory, and Group Policy.
• Familiarity with virtualization technologies and practices, ideally VMware.
• Experience in administering and managing SQL database servers.
• Proficiency in scripting languages such as PowerShell.
• Advanced knowledge of Ethernet and fibre optic cabling technologies.
• Ability to work both independently and collaboratively, adjusting to diverse work situations.
• Knowledge of mobile operating systems such as Android and iOS.
• Strong analytical skills to assess both technical and institutional needs, providing optimal solutions.
• Excellent planning and decision-making abilities, with a capacity to prioritise effectively in a fast-paced environment.
• Proven experience in implementing, managing, and monitoring network and computer security measures.
• A flexible, professional approach to work, with exceptional attention to detail.
• Experience with IT procurement, including the selection and purchase of hardware and software.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Desirable Skills and Experience

• Experience working with T-SQL.
• Familiarity with WordPress CMS.
• Experience working with MS SharePoint and MS Teams.
• Experience in maintaining secure web services (e.g., SSL certification).
• Project management skills.
• Strong man-management skills and experience leading a small IT team.
• Knowledge of the higher education sector.

Summary: The Head of IT is a pivotal role in ensuring the ongoing reliability, security, and development of the College's IT infrastructure. This person will be at the forefront of IT support, system management, and strategic planning, ensuring all technological systems are aligned with the College's mission and goals. The position demands flexibility, adaptability, and an ability to manage multiple priorities, making it essential for the successful candidate to demonstrate both technical expertise and leadership.

If interested in applying, please do so today before the close date of 4th November. The shortlist date is 6th November with interviews taking place on site in Oxford on the 11th and 13th November.

Salary is between £56,623 - £65,336 per annum depending on experience plus excellent pension scheme (USS pension scheme), 30 days holiday allowance per annum plus bank holidays plus closure days and free lunch daily. Due to the nature of the role and how the college operates, the expectation would be to work on site in Oxford 5 days per week.