Customer Operations Administrator - Inside IR35 - £165-£175 per day to Umbrella
Hybrid working, free onsite carparking
A well established organisation based in Solihull Town Centre are seeking a Customer Operations Administrator on a 6 month contract. The Customer Operations and Excellence department delivers an exceptional customer experience through efficient operations, continuous improvement, collaboration and the effective use of technology.
Customer and Query Management:
Understand customer requirements and provide accurate and timely information and services, resolving queries in line with agreed processes.
Performance and Quality Delivery:
Deliver work accurately and consistently in line with agreed service levels, quality standards, and performance measures.
Continuous Improvement:
Identify opportunities to improve processes, service quality, and operational efficiency, and contribute to implementing agreed improvements.
Collaboration and Knowledge Sharing:
Work with colleagues across the team and wider business to resolve queries, share knowledge, and continuously develop customer, process, and industry understanding.
Candidate Skills and Experience:
- Strong customer service skills, with the ability to understand customer needs and provide accurate, timely and helpful support.
- Strong attention to detail, with the ability to process information accurately and maintain agreed quality standards
- Good organisational and problem-solving skills, with the ability to manage priorities, follow established processes and resolve operational queries effectively
- A continuous improvement and learning mindset, with the ability to develop process and industry knowledge and contribute ideas that improve customer experience and operational efficiency
- Ability to manage and reprioritise tasks when operational priorities change, with appropriate support and clear direction where required.
Previous experience within Customer Operations or a customer-focussed operational environment Hybrid working with free, onsite car-parking.
#J-18808-Ljbffr
Customer Operations Administrator employer: Investigo Change Solutions
Investigo Government Solutions offers an exceptional opportunity for the Chief of Police role within the Royal Falkland Islands Police, set in a stunning and safe environment that promotes a great quality of life. With a strong sense of community, competitive salary packages, generous leave, and relocation support, employees can thrive both personally and professionally. The collaborative work culture, combined with unique wildlife and proximity to South America, makes this position not only rewarding but also a chance to make a significant impact in a diverse community.
Contact Details:
Investigo Change Solutions Recruitment Team
