At a Glance
- Tasks: Lead the IT Support function and drive service improvements.
- Company: Public sector organisation focused on operational excellence.
- Benefits: Competitive pay, hands-on leadership role, and impactful work.
- Other info: Opportunity to influence senior stakeholders and drive growth.
- Why this job: Make a difference in IT support while enhancing your leadership skills.
- Qualifications: Active SC Clearance and proven IT support leadership experience.
The predicted salary is between 40500 - 49500 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
- SC Cleared Interim Head of IT Support
- 6 month initial contract
- 2-3 days onsite Southampton
Our client, a public sector organisation are seeking an experienced SC Cleared Interim Head of IT Support to take ownership of a business-critical IT support function.
This role requires a credible, hands-on leader who has operated at Head of IT Support, Head of Service Management, or equivalent level, and can quickly provide operational stability, lead service improvements, and drive ITSM maturity.
Key Responsibilities
- Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management.
- Take ownership of service delivery, operational performance, customer relationships and escalations.
- Drive improvements across ITSM processes, governance and service management maturity.
- Lead preparation for an upcoming SDI audit, ensuring readiness and improvement activity.
- Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness.
- Build strong stakeholder relationships and improve customer experience across the organisation.
Essential Experience
Active SC Clearance (mandatory).
- Proven leadership of an IT Support or Service Management function.
- Strong ITSM expertise across Incident, Problem, Change and Service Management disciplines.
- Track record of delivering service improvement, operational excellence and stakeholder engagement. xsabvtc
- Able to operate independently, influence senior stakeholders and deliver results at pace.
If you are a visibile, pragmatic leader who can hit the ground running, take some pressure off the existng leadership team and drive growth - we would like to hear from you.
Apply now!
...
Head of IT Support in Newtown employer: Investigo Careers
As a Financial Controls Manager at our high-growth retail business in Welwyn Garden City, you'll be part of a dynamic team that values innovation and collaboration. We offer a hybrid working model, competitive salary, and a generous bonus structure, alongside excellent benefits that support your well-being and professional development. Join us to influence meaningful change and grow your career in a supportive environment that prioritises employee engagement and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support in Newtown
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Investigo Careers that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Head of IT Support in Newtown
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Investigo Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Investigo Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Investigo Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Investigo Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Investigo Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Investigo Careers.
