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For Companies At a Glance
- Tasks: Ensure IT reliability and security while supporting a hybrid workforce.
- Company: Join InvestEngine, a leading fintech company revolutionising modern investing.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact on IT processes and help shape the future of investing.
- Qualifications: Experience with Windows and macOS support, and strong IT infrastructure knowledge.
- Other info: Dynamic environment with room for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About InvestEngine
InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.
About The Role
You will own the reliability, security, and day-to-day effectiveness of our IT environment. Your job will be to make sure people can work securely, without friction, in a regulated environment with a hybrid workforce. You’ll manage endpoints, office networks, access to systems, and IT processes end to end. You’ll help with onboarding and offboarding, compliance, documentation, and continuous improvement of existing processes. When something is fragile, you strengthen it before it breaks.
What You Will Do
- Provide hands‑on support for Windows and macOS endpoints in an enterprise environment.
- Manage office IT infrastructure, including networks, Wi‑Fi, and shared hardware.
- Administer user accounts and access across SaaS tools such as Google Workspace, VPNs, Git, and other internal systems.
- Own endpoint security, patching, and compliance reporting in a regulated environment.
- Run onboarding and offboarding processes that are secure, auditable, and calm under pressure.
- Maintain clear, current documentation and asset inventories.
- Identify weak points in IT processes and fix them, rather than working around them.
- Communicate clearly with non-technical colleagues and senior stakeholders alike.
What We’re Looking For
- Proven experience supporting both Windows and macOS endpoints in a single organisation.
- Strong understanding of enterprise infrastructure and office networks.
- Hands‑on administration of user accounts and SaaS access.
- Practical experience with endpoint protection, patching, and compliance reporting.
- High standards for documentation, reporting, and operational discipline.
- Personal ownership, reliability, and the ability to manage your own workload without supervision.
Nice‑to‑haves
- Ability to define and improve IT solutions and processes based on user insights through automation or tooling.
- Experience validating improvements through tests or pilots before wider rollout.
- Exposure to fintech or other regulated environments.
- Russian language proficiency would be a bonus.
How We Work
We’re a lean, fast‑moving team that values clarity, ownership, and transparency. You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.
What We Offer
- Impact from day one: you’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.
- Room to grow: as we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long‑term direction.
- Transparent and open culture: we share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.
- Supportive, high‑calibre team: work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.
Our Hiring Process
- Introductory call with our Talent team
- Gamified cognitive assessment to understand how you think and problem‑solve
- Competency interview focused on your experience and technical expertise
- Senior leadership interview to explore alignment with our culture, values, and strategic direction
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Investment Management
IT Support Engineer employer: InvestEngine
Contact Detail:
InvestEngine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into InvestEngine's values and culture. This way, you can show how your skills align with their mission and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios and be ready to discuss how you've tackled similar challenges in the past. This will help you feel more confident and prepared when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support Engineer. Highlight your experience with Windows and macOS endpoints, and don’t forget to mention any hands-on work with office networks and SaaS tools. We want to see how you fit into our world!
Show Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love candidates who can identify weak points and strengthen them before they break. Share those stories that showcase your proactive approach!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. Remember, we value clear communication, so make it easy for us to understand your experience and skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at InvestEngine
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and macOS systems. Be ready to discuss your hands-on experience with endpoint management, as well as any specific tools you've used for user account administration and endpoint protection.
✨Understand the Company Culture
InvestEngine values clarity, ownership, and transparency. Familiarise yourself with their approach to problem-solving and be prepared to share how you align with these values in your previous roles. This will show that you’re not just a tech whiz but also a great cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world IT challenges. Think of examples where you identified weak points in IT processes and how you fixed them. This will demonstrate your proactive approach and problem-solving skills.
✨Communicate Clearly and Confidently
Since you'll need to communicate with non-technical colleagues and senior stakeholders, practice explaining complex IT concepts in simple terms. This will showcase your ability to bridge the gap between technical and non-technical teams, which is crucial for the role.
