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For Companies At a Glance
- Tasks: Lead and optimise back-office operations in a fast-paced fintech environment.
- Company: Join InvestEngine, a modern investment platform with a strong team and innovative culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by shaping operational processes and driving change.
- Qualifications: Senior leadership experience in fintech and strong knowledge of operational processes.
- Other info: Collaborative team culture with a focus on transparency and meaningful work.
The predicted salary is between 72000 - 108000 ÂŁ per year.
About InvestEngine
InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.
About the Role
The Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace. This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality. This is not a policy-writing or oversight-only role. It requires hands‑on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.
What You’ll Do
- Own the day‑to‑day operational engine across InvestEngine’s back‑office, ensuring work is controlled, accurate, and consistently delivered.
- Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions.
- Act as the escalation point for operational incidents, breaches, and near‑misses, driving root‑cause analysis and durable fixes.
- Lead process design and re‑engineering in a proprietary fintech environment, reducing manual work and operational risk.
- Partner with Product, Engineering, and Data to improve straight‑through processing and embed operational change.
- Lead, develop, and retain high‑performing operational teams, setting clear expectations and uncompromising standards.
- Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions.
What We’re Looking For
- Senior operational leadership experience in a fintech or digital investment platform.
- Direct hands‑on exposure to CASS and client money / asset controls.
- Strong working knowledge of payments, trading, settlement, and corporate actions.
- Proven ability to design and improve operational processes in a proprietary tech environment.
- Experience leading and developing high‑performing operational teams.
- Relentlessly high standards, strong root‑cause thinking, and personal ownership of issues.
- Solid understanding of FCA expectations, with the confidence to operate as a strong first‑line leader.
How We Work
We’re a lean, fast‑moving team that values clarity, ownership, and transparency. You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.
What We Offer
- Impact from day one: You’ll be solving real problems that make a measurable difference to the business and our users.
- Room to grow: We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.
- Transparent and open culture: From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.
- Supportive team: You’ll join a team of thoughtful, motivated people who care about what they build and how they build it.
- Remote and flexible: Work from wherever suits you best. We care about outcomes, not time zones.
Our Hiring Process
- Introductory call with our Talent team.
- Gamified cognitive assessment to understand how you think and problem‑solve.
- Competency interview focused on your experience in operational risk and controls (may include a short task or case study).
- Senior leadership interview to explore alignment with our culture, values, and strategic direction.
Head of Back Office Operations (Investments) employer: InvestEngine
Contact Detail:
InvestEngine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Back Office Operations (Investments)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at InvestEngine or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their back-office processes and think about how your experience aligns with their needs. Show them you’re not just a fit on paper but also in practice!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!
We think you need these skills to ace Head of Back Office Operations (Investments)
Some tips for your application 🫡
Show Your Hands-On Experience: When you're writing your application, make sure to highlight your hands-on leadership experience in fintech. We want to see how you've tackled operational challenges and improved processes in a fast-paced environment.
Be Specific About Your Skills: Don’t just list your skills; give us examples! Talk about your direct exposure to CASS, client money controls, and how you've led teams to achieve high standards. Specifics help us understand your fit for the role.
Align with Our Values: We value clarity, ownership, and transparency. In your application, reflect these values by being clear about your achievements and how you’ve collaborated with others. Show us that you’re a team player who thrives in a supportive environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at InvestEngine
✨Know Your Operations Inside Out
Make sure you have a solid grasp of back-office operations, especially in a fintech context. Brush up on your knowledge of CASS reconciliations, client money controls, and the trading lifecycle. Being able to discuss these topics confidently will show that you're ready to take on the hands-on leadership required for the role.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled operational incidents or improved processes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to drive root-cause analysis and implement durable fixes, which is crucial for this position.
✨Showcase Your Leadership Style
Think about how you lead and develop high-performing teams. Be ready to discuss your approach to setting clear expectations and maintaining high standards. This role requires someone who can inspire and retain talent, so sharing your leadership philosophy will resonate well with the interviewers.
✨Align with Their Culture
InvestEngine values clarity, ownership, and transparency. Familiarise yourself with their culture and be prepared to discuss how your values align with theirs. Share examples of how you've fostered collaboration and meaningful work in your previous roles, as this will demonstrate that you're a good fit for their team.