At a Glance
- Tasks: Support clients through service changes and ensure accurate record-keeping.
- Company: Join InvestEngine, a forward-thinking company focused on client experience.
- Benefits: Gain valuable experience in a client-facing role with potential for growth.
- Other info: 6-month fixed-term contract with opportunities to learn and develop.
- Why this job: Make a difference by helping clients navigate important changes with empathy.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 24750 - 30250 £ per year.
Invest Engine is seeking a PBR Customer Support Specialist on a 6-month fixed-term basis to support a major Past Business Review programme.
This role is client-facing and focuses on remediation, service-change journeys and accurate record-keeping.
You will work with former clients, Life Plan clients and Managed clients, explaining approved communications and guiding them through required actions with empathy and clarity, escalating when needed.
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PBR Client Experience Specialist — 6-Month FTC employer: InvestEngine Limited
InvestEngine is an exceptional employer that champions a culture of transparency, ownership, and collaboration, making it an ideal place for the Head of Product, Business role. With a focus on meaningful work from day one, employees are empowered to tackle real challenges while enjoying flexible working arrangements and opportunities for professional growth. The supportive team environment, combined with the chance to influence the direction of a rapidly scaling fintech company, makes InvestEngine a compelling choice for those seeking a rewarding career in the investment sector.
StudySmarter Expert Advice🤫
We think this is how you could land PBR Client Experience Specialist — 6-Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like InvestEngine Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like InvestEngine Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace PBR Client Experience Specialist — 6-Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to InvestEngine Limited.
How to prepare for a job interview at InvestEngine Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in InvestEngine Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services InvestEngine Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
