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For Companies At a Glance
- Tasks: Lead and optimise back-office operations in a fast-paced fintech environment.
- Company: Join InvestEngine, a modern investment platform with a strong foundation and passionate team.
- Benefits: Flexible remote work, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by shaping systems and improving processes from day one.
- Qualifications: Senior operational leadership experience in fintech and strong knowledge of CASS controls.
- Other info: Enjoy a transparent culture with honest communication and collaborative decision-making.
The predicted salary is between 72000 - 108000 £ per year.
About InvestEngine
InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We’ve built a strong foundation, have over £2 billion invested, award-winning service, and a passionate team, now we’re ready to scale.
About the Role
The Head of Back Office Operations is accountable for the day-to-day operational engine of InvestEngine. This role ensures that core back-office operations are controlled, scalable, regulator-ready and consistently executed at pace. This individual acts as the operational counterpart to the Operations Director, owning execution, people leadership, and operational discipline across all back-office functions. They will translate strategy into operating reality. This is not a policy-writing or oversight-only role. It requires hands-on leadership in a proprietary fintech environment, with a proven ability to design, improve and embed operational processes that stand up to FCA scrutiny.
What You’ll Do
- Own the day-to-day operational engine across InvestEngine’s back-office, ensuring work is controlled, accurate, and consistently delivered.
- Be accountable for outcomes across CASS reconciliations, client money and assets, payments, trading lifecycle, settlement, and corporate actions.
- Act as the escalation point for operational incidents, breaches, and near-misses, driving root cause analysis and durable fixes.
- Lead process design and re-engineering in a proprietary fintech environment, reducing manual work and operational risk.
- Partner with Product, Engineering, and Data to improve straight-through processing and embed operational change.
- Lead, develop, and retain high-performing operational teams, setting clear expectations and uncompromising standards.
- Ensure operational practices align with FCA expectations, producing clear MI and supporting regulatory interactions.
What We’re Looking For
- Senior operational leadership experience in a fintech or digital investment platform.
- Direct hands-on exposure to CASS and client money / asset controls.
- Strong working knowledge of payments, trading, settlement, and corporate actions.
- Proven ability to design and improve operational processes in a proprietary tech environment.
- Experience leading and developing high-performing operational teams.
- Relentlessly high standards, strong root-cause thinking, and personal ownership of issues.
- Solid understanding of FCA expectations, with the confidence to operate as a strong first-line leader.
How We Work
We’re a lean, fast-moving team that values clarity, ownership, and transparency. You won’t just be executing tickets — you’ll shape systems, improve processes, and influence product direction. We expect autonomy, but we also support each other. No bureaucracy, no drama — just respectful collaboration and meaningful work.
What We Offer
- Impact from day one: You’ll be solving real problems that make a measurable difference to the business and our users.
- Room to grow: We’re scaling fast, and there’s plenty of opportunity to take on more responsibility and evolve with the company.
- Transparent and open culture: From regular team updates to open Slack channels — we keep communication honest and decisions collaborative.
- Supportive team: You’ll join a team of thoughtful, motivated people who care about what they build and how they build it.
- Remote and flexible: Work from wherever suits you best. We care about outcomes, not time zones.
Our Hiring Process
- Introductory call with our Talent team.
- Gamified cognitive assessment to understand how you think and problem-solve.
- Competency interview focused on your experience in operational risk and controls (may include a short task or case study).
- Senior leadership interview to explore alignment with our culture, values, and strategic direction.
Head of Back Office Operations in London employer: InvestEngine Limited
Contact Detail:
InvestEngine Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Back Office Operations in London
✨Tip Number 1
Get to know InvestEngine inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your storytelling skills. Be ready to share specific examples from your past experiences that highlight your operational leadership and problem-solving abilities. We want to hear how you've tackled challenges head-on!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips for the interview process. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at InvestEngine.
We think you need these skills to ace Head of Back Office Operations in London
Some tips for your application 🫡
Show Your Passion for Operations: When writing your application, let us see your enthusiasm for back-office operations. Share specific examples of how you've improved processes or led teams in previous roles. We love candidates who can demonstrate their hands-on experience and commitment to operational excellence!
Be Clear and Concise: We appreciate clarity in applications. Make sure your writing is straightforward and to the point. Highlight your relevant experience without fluff, so we can quickly see how you fit into our fast-paced environment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with our job description. Show us how your background in fintech and operational leadership makes you the perfect fit for the Head of Back Office Operations role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at InvestEngine Limited
✨Know Your Operations Inside Out
Make sure you have a solid grasp of back-office operations, especially around CASS reconciliations and client money controls. Brush up on your knowledge of payments, trading, and settlement processes, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading high-performing teams. Think of specific examples where you've set clear expectations and driven operational excellence. This role is all about hands-on leadership, so demonstrate how you've made a tangible impact in previous positions.
✨Prepare for Real-World Scenarios
Expect to tackle case studies or situational questions that test your problem-solving skills. Think about past operational incidents you've managed and how you conducted root cause analysis to implement durable fixes. This will show your ability to think critically under pressure.
✨Align with Their Culture
InvestEngine values transparency and collaboration, so be ready to discuss how you embody these traits. Share examples of how you've fostered open communication within your teams and contributed to a positive work environment. They want someone who fits their culture, so let your personality shine!
