At a Glance
- Tasks: Support customers, resolve queries, and collaborate with teams to enhance the investing experience.
- Company: Fast-growing investment platform with a focus on simplicity and innovation.
- Benefits: Meaningful work from day one, growth opportunities, and a supportive team culture.
- Other info: Be part of a transparent culture that values collaboration and professional development.
- Why this job: Join a dynamic team and make a real impact in the world of investing.
- Qualifications: Strong communication skills, initiative, and familiarity with helpdesk software.
The predicted salary is between 30000 - 40000 € per year.
About Us: Founded by the co‑founder of Gumtree, InvestEngine is built for modern, long‑term investors. We combine market‑leading automation with exceptionally low costs to make investing powerfully simple. We now have over £2.8 billion in assets under management, have more than doubled in size over the past year, and have won multiple industry awards. We have a powerful product, a fast‑growing customer base, and a team obsessed with building a better investing experience.
Your Role: We are looking for a Customer Support Specialist to work closely with our UK‑based team. You will focus on getting into the details of problems, addressing customers’ queries, collaborating with the Development team on technical matters, assisting our Operations team in handling additional queries, and reaching out to users more efficiently than with any other service. As a small but growing team, you’ll actively participate in all aspects of the business with a ‘can‑do’ and ‘roll your sleeves up’ attitude. You’ll need to be willing to take on responsibility and will play an instrumental role in the growth of an exciting new service for investors in the UK, which we plan to take international.
Key Responsibilities:
- Supporting customers with onboarding and information requests by communicating effectively in a professional manner
- Performing account opening and closing processing, including ISA transfers
- Supporting other client communication channels, like our forum and social media
- Be knowledgeable about our service and able to explain it to customers in a simple but accurate way
- Managing workflow queues and mailboxes
- Undertaking prompt and appropriate action to address complaints
- Working collaboratively with departments across the business
And With Our Help:
- Ensuring that all client‑service‑related activities are fully in compliance with the processes and procedures for the firm’s AML and KYC obligations
- Understanding the regulatory requirements relating to financial crime, advice, complaints, and treating customers fairly
What You Will Need:
- Good command of English
- Excellent communication skills, both written and oral
- Ability to use own initiative and work independently
- Advanced knowledge of MS Office, including Word and Excel
- Procedure and controls mindset and identify improvements to processes
- Experience of working with helpdesk (we use Zendesk)
What We Offer:
- Impact from day one – you’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.
- Room to grow – as we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long‑term direction.
- Transparent and open culture – we share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.
- Supportive, high‑calibre team – work alongside talented professionals who are experts in their fields – smart, driven, and generous with their knowledge.
Our Hiring Process:
- Gamified cognitive assessment to understand how you think and problem‑solve, plus a role‑specific task
- Competency interview focused on your experience and technical expertise
- Leadership interview to explore alignment with our culture, values, and strategic direction
Customer Support Specialist employer: InvestEngine Limited
InvestEngine is an exceptional employer that prioritises employee growth and collaboration within a transparent and open culture. As a Customer Support Specialist, you will have the opportunity to make a significant impact from day one, working alongside a supportive team of experts while contributing to the exciting growth of our innovative investment service in the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research InvestEngine's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This will help you stand out during interviews and assessments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our growing team at InvestEngine.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Support Specialist role. Highlight your relevant experience and skills that align with our job description, especially your communication skills and ability to work independently.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at InvestEngine Limited
✨Know the Company Inside Out
Before your interview, make sure you research InvestEngine thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Customer Support Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer queries in the past to demonstrate your skills.
✨Familiarise Yourself with Zendesk
Since the role involves using helpdesk software like Zendesk, it’s a good idea to get comfortable with it beforehand. If you have experience with similar tools, be ready to discuss that and how you can quickly adapt to new systems.
✨Embrace the 'Can-Do' Attitude
InvestEngine values a proactive approach. Be prepared to share instances where you've taken initiative or gone above and beyond in previous roles. This will align well with their culture and show that you're ready to roll up your sleeves.
