At a Glance
- Tasks: Support customers with technical queries and order requirements in a dynamic environment.
- Company: Join Vantor, a leader in spatial intelligence, shaping the future of technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Inclusive workplace culture that encourages diverse ideas and perspectives.
- Why this job: Be part of a mission-driven team that values innovation and collaboration.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.
Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently.
Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
Please review the job details below.
Vantor is seeking an experienced
Technical Customer Support Representative to join the team in our London office.
Role Overview
The Technical Customer Support Representative will support the process of Order and Technical Support for customers within the Europe, Middle East and Africa (EMEA) region.
You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/ or resolution of customer requirements.
The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.
Responsibilities
- Answers inbound email and phone communications
- Assists customers in defining order requirements, including image selection
- Processes orders and prepares quotations and feasibilities
- Submit tickets and queries to support internal and customer issues that arise
- Technical support of our Saa S programmes
- Uses knowledge of company policy and departments to find answers to technical questions
- Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
- Attend training and development courses
- Manage tasking and archive projects effectively – Operational Delivery
- Provide training to peers and customers as needed
- Effectively communicate with all levels of the company and customers
- On call support for High Value projects (requires weekend work with an additional supplement)
- Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Minimum Qualifications
- Must be able to attend the London Office in Chiswick on a Hybrid Basis (Tuesday-Thursday)
- A relevant degree or equivalent experience
- 2 Years Experience in customer service roles, preferably in a professional or B2B setting
- Strong attention to detail
- Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
- Proficient oral and written communication skills
- Proficient Listening and Comprehension Skills
- Effective diagnostic, troubleshooting, problem solving and analytical capabilities
- Adaptability
- Time Management
- Ability to travel internationally (less than 10%)
- Preferred Qualifications
- GIS experience (QGIS, ESRI Arc Map, ESRI Arc Pro)
- Interpersonal Skills
- Proactive mindset
- Team focus attitude
- Willingness to learn
- Strong sense of initate
- Experience with customer relationship management (CRMs)
- Experience in Earth Observation
- EEO Policy
Vantor is an equal opportunity employer committed to an inclusive workplace.
We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
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Technical Customer Support Representative, EMEA employer: InvestedintheMission
At Spire Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our hybrid work model allows for flexibility while our generous benefits, including education assistance and a robust employee stock purchase program, support your personal and professional growth. Join us in our mission to revolutionise space-based solutions, where your expertise will be valued and your contributions will directly impact the future of satellite technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Representative, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at InvestedintheMission. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like InvestedintheMission before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Support Representative, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to InvestedintheMission:Your cover letter is your chance to shine! Tell us why you want to work at InvestedintheMission specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at InvestedintheMission!
How to prepare for a job interview at InvestedintheMission
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
