Head of Client Value Proposition

Head of Client Value Proposition

Join to apply for the Head of Client Value Proposition role at Investec

Role Purpose

As Head of Client Value Proposition you will design and deliver a compelling proposition for our high-net-worth private banking clients. You lead a team of Product Owners and a Rewards & Benefits Lead to bring this vision to life, shaping the client experience across lending, banking, savings, FX, credit card and lifestyle benefits.

What will you be doing?

• Shape the vision: develop a multi-year roadmap for our client value proposition, grounded in client insights and measurable outcomes.
• Lead and inspire: manage Product Owners and the Rewards & Benefits Lead, ensuring their roadmaps reflect the proposition vision.
• Understand our clients: drive deep research and translate insights into product requirements and journey design.
• Deliver commercial impact: influence metrics such as acquisition, engagement, retention, and cross-sell.
• Collaborate across teams: partner with Marketing, Tech, Data, and Relationship Managers to operationalise the proposition.
• Enhance partnerships: shape strategic collaborations with wealth and lifestyle partners to amplify the client journey.

What do you need to bring?

• Extensive experience in financial services, ideally in HNW or mass affluent banking, with leadership experience in client propositions or loyalty strategy.
• Proven ability to lead product teams and deliver experience-led transformation.
• Deep understanding of client insight, segmentation, and digital experience.
• Strategic thinker with strong commercial acumen and a customer-first mindset.
• Expertise in product lifecycle management and leveraging data for proposition design.
• Exceptional communication skills and ability to influence senior stakeholders.

Work Environment

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Benefits

• Wellbeing Subsidy
• Corporate Gym Membership
• Virtual GP
• Peppy Health App (Fertility, Menopause and Early Parenthood)
• Optional Private Medical & Dental Insurance
• Non-contributory Pension & Discretionary Bonus
• Life Assurance, Critical Illness & Income Protection
• Season Ticket Loan & Electric Vehicle Scheme

Employer Message

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don\’t let our person specification hold you back. Get in touch!

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options\’ link at the top of the page.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.