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- Tasks: Lead a team to create an amazing client experience for high-net-worth banking clients.
- Company: Join Investec, a forward-thinking financial services company that values innovation and inclusion.
- Benefits: Enjoy a wellbeing subsidy, gym membership, and flexible working arrangements.
- Why this job: Shape the future of client propositions and make a real impact in private banking.
- Qualifications: Extensive experience in financial services and strong leadership skills required.
- Other info: Collaborative culture with a focus on belonging and personal growth.
The predicted salary is between 43200 - 72000 £ per year.
As Head of Client Value Proposition you will design and deliver a compelling proposition for our high-net-worth private banking clients. You lead a team of Product Owners and a Rewards & Benefits Lead to bring this vision to life, shaping the client experience across lending, banking, savings, FX, credit card and lifestyle benefits.
What will you be doing?
- Shape the vision: develop a multi-year roadmap for our client value proposition, grounded in client insights and measurable outcomes.
- Lead and inspire: manage Product Owners and the Rewards & Benefits Lead, ensuring their roadmaps reflect the proposition vision.
- Understand our clients: drive deep research and translate insights into product requirements and journey design.
- Deliver commercial impact: influence metrics such as acquisition, engagement, retention, and cross-sell.
- Collaborate across teams: partner with Marketing, Tech, Data, and Relationship Managers to operationalise the proposition.
- Enhance partnerships: shape strategic collaborations with wealth and lifestyle partners to amplify the client journey.
What do you need to bring?
- Extensive experience in financial services, ideally in HNW or mass affluent banking, with leadership experience in client propositions or loyalty strategy.
- Proven ability to lead product teams and deliver experience-led transformation.
- Deep understanding of client insight, segmentation, and digital experience.
- Strategic thinker with strong commercial acumen and a customer-first mindset.
- Expertise in product lifecycle management and leveraging data for proposition design.
- Exceptional communication skills and ability to influence senior stakeholders.
Work Environment
As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.
Benefits
- Wellbeing Subsidy
- Corporate Gym Membership
- Virtual GP
- Peppy Health App (Fertility, Menopause and Early Parenthood)
- Optional Private Medical & Dental Insurance
- Non-contributory Pension & Discretionary Bonus
- Life Assurance, Critical Illness & Income Protection
- Season Ticket Loan & Electric Vehicle Scheme
Employer Message
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong.
Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don’t let our person specification hold you back. Get in touch!
We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.
If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team who will be happy to assist.
Head of Client Value Proposition in England employer: Investec
Contact Detail:
Investec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Value Proposition in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know Investec. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by diving deep into client value propositions. Think about how you can shape a vision that resonates with high-net-worth clients. Bring your ideas to the table and show us how you can lead and inspire!
✨Tip Number 3
Showcase your strategic thinking! Be ready to discuss how you've used client insights to drive product development in the past. We want to see your commercial acumen in action, so have some examples up your sleeve.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Investec.
We think you need these skills to ace Head of Client Value Proposition in England
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role inside out. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic CV and cover letter. Personalise your application to reflect the specific requirements of the Head of Client Value Proposition role. Use the same language as the job description to show us you’re a perfect fit!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just listing duties. Use metrics and examples to demonstrate how you've made an impact in previous roles, especially in financial services or client propositions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're keen on joining our team at Investec!
How to prepare for a job interview at Investec
✨Know Your Client Insights
Before the interview, dive deep into understanding high-net-worth clients and their needs. Familiarise yourself with current trends in private banking and how they impact client propositions. This will help you demonstrate your expertise and show that you can shape a compelling vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in product management or client propositions. Be ready to discuss how you inspire and motivate others to achieve a shared vision, as this role requires strong leadership to manage Product Owners and the Rewards & Benefits Lead.
✨Demonstrate Strategic Thinking
Think about how you would develop a multi-year roadmap for a client value proposition. Be prepared to discuss your approach to translating client insights into actionable strategies. Highlight your commercial acumen and how it has driven results in previous roles.
✨Collaborate and Communicate
Since this role involves working across various teams, be ready to talk about your experience in collaboration. Share specific instances where your communication skills influenced senior stakeholders or helped operationalise a proposition. This will show that you can effectively partner with Marketing, Tech, and Data teams.
