Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage delinquent accounts and ensure timely recovery of overdue payments.
- Company: Join Investec, a distinctive Specialist Bank with a collaborative culture.
- Benefits: Enjoy a 4-day office week, remote work, and a range of wellbeing benefits.
- Why this job: Make a real impact by helping customers through challenging financial moments.
- Qualifications: Strong communication skills and a knack for negotiation are essential.
- Other info: Embrace a culture of inclusion and innovation while growing your career.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who’ll think out of the ordinary and we put them in environments where they’ll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.
Purpose of the role
The Collections Officer is responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance with regulatory standards. This role plays a critical part in safeguarding the organisation’s credit risk exposure while delivering excellent customer service.
Key Responsibilities
- Account Management: Proactively manage late‑paying customers through telephone and written communication; negotiate repayment arrangements and forbearance solutions where appropriate.
- Compliance & Regulation: Operate within Consumer Credit Act (CCA) and FCA guidelines; ensure all actions adhere to internal policies and regulatory requirements; handle sensitive conversations with empathy, balancing customer needs and business objectives; provide clear explanations of terms and consequences of non‑payment.
- Reporting & Administration: Maintain accurate records of all interactions and agreements; prepare reports on collections performance and escalate high‑risk cases; work closely with Recoveries, Risk, and Client Services teams to resolve complex cases.
Core Skills & Knowledge
- Strong communication and negotiation skills
- Ability to build and maintain strong relationships and communicate with key interfaces
- Analytical skills
- Client focus
- Negotiation and decision making
- Knowledge of asset finance products and collections processes
- Familiarity with regulatory frameworks (CCA, FCA)
- Ability to manage high‑volume workloads under pressure
- Proficiency in MS Office and collections systems
Technical Knowledge
- Regulatory knowledge as applicable to role
- Understanding of lease and asset finance
- Knowledge of Consumer Credit Act and other regulatory requirements
- AML / KYC requirements
To act with integrity at all times and embrace the philosophy of treating our customers fairly. Bring your empathy, judgement and clear communication to a role where you’ll genuinely help customers through challenging moments. As a Collections Officer in our asset finance team, you’ll balance fair outcomes with commercial sense, supported by a collaborative culture and leaders who want you to thrive.
If you’re looking for meaningful work, real development and a team that values diverse perspectives, we’d love to hear from you. As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.
Wellbeing
- Wellbeing Subsidy
- Corporate Gym Membership
- Virtual GP
- Peppy Health App (Fertility, Menopause and Early Parenthood)
- Optional Private Medical & Dental Insurance
Monetary
- Non‑contributory Pension
- Discretionary Bonus
- Life & Income Protection
- Life Assurance
- Critical Illness Income Protection
Travel
- Season Ticket Loan
- Electric Vehicle Scheme
Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It’s a responsibility we all share and is integral to our purpose and values as an organisation.
Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don’t let our person specification hold you back. Get in touch!
We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the “Accessibility Options” link at the top of the page. The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more. If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at CareersUK@investec.co.uk who will be happy to assist.
Collections Officer in Reading employer: INVESTEC ASSET FINANCE (MANAGEMENT) LIMITED
Contact Detail:
INVESTEC ASSET FINANCE (MANAGEMENT) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Investec's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Collections Officer, you'll need to handle sensitive conversations with empathy. Role-play with a friend or use our resources to get comfortable discussing repayment arrangements and balancing customer needs with business objectives.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've managed high-volume workloads and resolved complex cases in the past. Use specific examples to demonstrate your ability to think critically and make sound decisions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Investec team. Let’s get you that Collections Officer role!
We think you need these skills to ace Collections Officer in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Collections Officer role and how you can bring that entrepreneurial spirit we value.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in managing delinquent accounts and your understanding of compliance regulations. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at INVESTEC ASSET FINANCE (MANAGEMENT) LIMITED
✨Know Your Regulations
Familiarise yourself with the Consumer Credit Act and FCA guidelines. Being able to discuss these regulations confidently will show that you understand the compliance aspect of the Collections Officer role, which is crucial for managing delinquent accounts.
✨Showcase Your Empathy
Prepare examples of how you've handled sensitive conversations in the past. Highlight your ability to balance customer needs with business objectives, as this is key to delivering excellent customer service while managing collections.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. You’ll need to communicate effectively with both customers and internal teams, so being able to convey complex information simply will set you apart.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Collections Officer, such as negotiating repayment arrangements. Prepare your approach to these situations, focusing on your analytical skills and decision-making process to demonstrate your problem-solving abilities.
