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- Tasks: Support customers through the order delivery process and ensure smooth communication.
- Company: Join EFLA, a global leader in airfield lighting with a supportive team culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of an innovative company making a real impact in international markets.
- Qualifications: Fluency in English; Finnish is a plus. Relevant studies or experience appreciated.
- Other info: Engage in a fair recruitment process with personality and cognitive tests.
The predicted salary is between 30000 - 42000 £ per year.
Invest in Finland EFLA, part of the EM Group, is expanding due to growth. Join a global company specializing in airfield lighting and contribute to international success within a supportive team environment. This role involves high interaction with customers and technical orders, overseeing the full lifecycle of order deliveries. You will communicate with customers, internal teams, production, and logistics partners.
Primary Responsibilities
- Work directly with the customer service and sales teams to accomplish assigned tasks.
- Support customers through the order delivery process, including offers, order confirmation, and invoicing.
- Interact internally with production, dispatch, logistics partners, and customers’ transport agents to ensure smooth customer service and sales processes.
Ideal Candidate
- Adaptability in a dynamic environment.
- Advanced problem‑solving abilities.
- Fluency in English for customer communication; Finnish skills are an advantage.
- Relevant studies (e.g., Business Administration).
- Prior work experience in relevant fields is appreciated.
Key Personal Skills
- Change oriented.
- Stress tolerant.
- Goal oriented.
- Social.
- Responsible.
- Intellectually curious.
Recruitment Process
This process is handled by Academic Work. The selection process may close before completion if we move to the next phase. It includes two tests: a personality test and a cognitive test to ensure equality, diversity, and a fair process.
About EFLA
EFLA is the only company in the world specializing in seamless power and communication in Airfield Ground Lighting circuits. We develop, manufacture, and sell series isolation transformers, connector kits, and prefabricated cable leads for airfield lighting circuits. The materials and electrical design meet the highest qualifications, as components are installed underground.
Customer Service Specialist, Efla Oy, Porvoo in Kirkwall employer: Invest in Finland
Contact Detail:
Invest in Finland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Efla Oy, Porvoo in Kirkwall
✨Tip Number 1
Get to know the company! Research Efla Oy and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with customers and internal teams, make sure you can clearly articulate your thoughts and ideas. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully tackled challenges. This will demonstrate your adaptability and readiness for the dynamic environment at Efla.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application throughout the recruitment process.
We think you need these skills to ace Customer Service Specialist, Efla Oy, Porvoo in Kirkwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any relevant experience in customer service or technical orders, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about working at Efla Oy and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate adaptability and advanced problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Invest in Finland
✨Know Your Stuff
Before the interview, make sure you understand Efla Oy's products and services, especially their airfield lighting solutions. Familiarise yourself with the company’s mission and values, as well as any recent news or developments. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Specialist, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer interactions in the past, highlighting your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that assess your adaptability and stress tolerance. Think of specific situations where you had to manage a challenging customer or adapt to sudden changes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
