Head of Service Delivery, EMEA

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your role: The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. This leader oversees a high-performing team, establishes scalable processes, and champions a superior client experience. As a key contributor to Invesco's regional strategy, the role shapes the IDS (Investment and Distribution Services) vision and ensures strong partnership and leadership across all EMEA businesses.

Key Responsibilities:

• Leads the IDS EMEA regional team in the delivery of service commitments
• Responsible for regional performance of operations and service delivery, including regulatory reporting
• Responsible for working with investment and distribution teams to understand the scope of services, capacity and capabilities needed, roles and responsibilities, timelines, etc.
• Responsible for understanding, communicating, resolving, and/or escalating regional business issues
• Responsible for working across teams to deliver on service delivery commitments
• Advocate for the needs of the business across IDS and Tech and Ops, and removes obstacles to progress
• Single point of contact for the regional investment and distribution teams
• Energises IDS teams in the region by encouraging staff to leverage the full range of their talents to enhance business results; focuses on creating developmental experiences to broaden the team's capabilities
• While taking advantage of the firm's global footprint, the incumbent also works closely with global functional team leaders to provide matrix support to Investment Services teams in the region
• Thought leader who creates an innovative work environment that raises the bar on the way the organisation meets business needs
• Identifies and manages multiple change opportunities to measurably improve the quality of investment services for Invesco's clients and internal organisation
• Defines and monitors appropriate metrics to measure progress
• Represent the Investment Services organisation to the EMEA executive management, relevant boards, and local regulators as required
• As member of the IDS Leadership Team (IDSLT), helps set global strategy, regional strategy, and acts as the conduit between EMEA business priorities and the global operations team
• Practice effective risk and control management for in scope responsibilities

What you can bring:

• Extensive experience in the financial services and asset management industry; ideally with substantial experience at a senior leadership level
• Possesses a clear and deep understanding of the organisation's operations across functions, client types, investment products, etc.
• Deep knowledge of the asset management industry
• Viewed as a regulatory expert, ensures proper strategies and execution against regulatory requirements are met
• Strong understanding of relevant EMEA focused regulations (to include CASS and IMR), with experience implementing, monitoring, and reporting for these regulations
• Must stay up to date on industry, market, and regulatory changes – seeing through implementation of associated change
• Exceptional leadership skills in order to motivate, coach/mentor and lead their team effectively
• Works well as part of a team, to take on tasks to help colleagues, and to be of assistance or offer guidance to other members of staff
• Experience creating and executing effective change management, leading others through change
• Analytical skills with the ability to ingest and interpret information from numerous sources, in order to be able to articulate the needs of the business
• The ability to make timely, data driven decisions that may not be completely informed
• Aptitude to understand the broad range of services provided and required by Invesco and provide solutions for the effective delivery of services
• Exceptional interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
• Has influence, respect, and the ability to navigate barriers within the organisation
• Ability to think in a broad, yet structured way, with a focus on both client experience and financials
• Able to get along well with others. Is a good listener, and is solutions oriented in nature
• Strategic thinking and ability to translate strategy into execution
• Open minded, flexible, and willing to listen for other people's opinion

Disability Confident Scheme: Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application.

Full Time / Part Time: Full time

Worker Type: Employee

Job Exempt: Yes

Workplace Model: Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office.

If this sounds like you, we'd love to hear from you. We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to us.

We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.

Our commitment to the community and environmental, social and governance investing: We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about.

Recruitment Agencies: Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters.