At a Glance
- Tasks: Manage client operations and enhance the client experience through effective query resolution.
- Company: Join Invesco, a leading global investment firm with a collaborative culture.
- Benefits: Enjoy flexible working, generous leave, healthcare, and wellness benefits.
- Other info: Inclusive workplace with opportunities for community engagement and professional growth.
- Why this job: Make a real impact in client servicing while developing your career in finance.
- Qualifications: Experience in client servicing and strong relationship management skills required.
The predicted salary is between 55000 - 65000 € per year.
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Job Description
- We have an outstanding benefits package which includes:
- Company-provided healthcare
- A competitive annual leave allowance
- Flexible working options, including hybrid working arrangements
- Generous pension provisions
- Income protection
- Health and wellness benefits
- Volunteering days
- Enhanced parental leave
- Life insurance
Your Role:
The Client Operations Manager is responsible for delivering end‐to‐end operational support for institutional clients with segregated mandates. Acting as the primary operational point of contact, the role partners closely with Client Onboarding, Client Relationship Managers and internal investment, middle and back office teams to resolve queries, escalations and implement operational solutions. The position focuses on enhancing the client experience through effective query resolution and process improvement. This role requires operational knowledge, stakeholder management skills, and a proactive, client‐centric approach.
What you will be doing:
- Develop strong client knowledge and serve as primary operational point of contact for Tier 1 and key institutional clients.
- Partner closely with Client Relationship Managers to proactively manage and resolve client operational queries and escalations.
- Ensuring all client requests are accurately logged, tracked and managed in Salesforce in line with the service model.
- Coordinate and support client meetings and calls, clearly articulating complex operational topics to internal and external stakeholders.
- For new segregated mandates, review Investment Management Agreements to identify and document in‐scope obligations within the Repository, implement appropriate ongoing monitoring.
- Reviewing existing processes, identify and implement opportunities for efficiency, automation, and risk reduction.
- Maintain a strong awareness of regulatory, market, and industry developments impacting client servicing and operational delivery.
What you will bring:
- Client servicing experience with direct client contact
- Relationship management, including senior level relationships
- Leading and influencing without authority
- Proven understanding of investment operations, distribution channels and regulation
- Ability to conduct complex analysis and present data in a meaningful way
- Ability and demonstrated track record of reviewing processes and making enhancements
- Working knowledge of robust operating procedures and controls
- Existing Invesco operational process and product knowledge would be beneficial
- Ability to communicate effectively, both with internal and external clients
- Academic background ideally educated to degree level
- Willing to study for relevant industry examinations
- Analytical and problem-solving abilities
- Highly team orientated
- Work to and share best practice
- Proactive and proven to work on own initiative
- High attention to detail
- Excellent written and verbal communication skills
- Ability to work effectively under pressure
- Able to demonstrate flexibility and adaptability
Disability Confident Scheme:
Applicants who opt in to the Disability Confident Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.
To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments).
We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.
Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.
Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.
Regulatory:
This position may fall in-scope of one or multiple regimes/directives.
Client Operations Manager in London employer: Invesco Real Estate
Invesco is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including flexible working options, generous parental leave, and health and wellness initiatives. Our collaborative work culture fosters innovation and inclusivity, ensuring that every team member can thrive while contributing to meaningful client outcomes in a dynamic global investment environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience and how it relates to the role of Client Operations Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Invesco and ready to take the next step in your career.
We think you need these skills to ace Client Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Operations Manager role. Highlight your relevant experience in client servicing and operational support, and don’t forget to mention any specific skills that align with the job description.
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and internal teams, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Problem-Solving Abilities:The job requires analytical and problem-solving skills, so be sure to include examples from your past experiences where you successfully resolved complex issues or improved processes. This will show us that you can think on your feet!
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Invesco!
How to prepare for a job interview at Invesco Real Estate
✨Know Your Client Operations Inside Out
Before the interview, make sure you have a solid understanding of client operations and how they relate to investment management. Familiarise yourself with the specific processes and challenges that come with managing institutional clients, as this will help you demonstrate your expertise and readiness for the role.
✨Showcase Your Relationship Management Skills
Be prepared to discuss your experience in managing relationships, especially with senior stakeholders. Think of examples where you've successfully resolved client queries or escalations, and be ready to articulate how you can enhance the client experience at Invesco.
✨Demonstrate Your Analytical Abilities
Since the role requires complex analysis and data presentation, come equipped with examples of how you've conducted analysis in previous roles. Be ready to explain your thought process and how your findings led to operational improvements or efficiencies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare scenarios where you've had to think on your feet or adapt quickly to changing circumstances, particularly in client servicing contexts. This will show your proactive approach and adaptability.
