At a Glance
- Tasks: Provide advice on Universal Credit and various topics via telephone.
- Company: Supportive team dedicated to helping clients access their rights.
- Benefits: Comprehensive training, ongoing development, and a collaborative work environment.
- Other info: Great opportunity for personal growth and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics.
You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.
You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.
Telephone Adviser in Inverness employer: Inverness Badenoch & Strathspey CAB
As a Telephone Adviser, you will join a dedicated and supportive team committed to empowering clients through expert advice on Universal Credit and other essential services. Our company fosters a collaborative work culture that prioritises employee growth with comprehensive training and ongoing development opportunities, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Inverness Badenoch & Strathspey CAB Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Adviser in Inverness
✨Tip Number 1
Network like a pro! Reach out to current or former Telephone Advisers on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for acing the interview process.
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you, focusing on common questions for Telephone Advisers. This will help you feel more confident and articulate your thoughts clearly.
✨Tip Number 3
Show your passion! When you get the chance to chat with the hiring team, make sure to express why you’re excited about helping clients navigate Universal Credit and other services. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive team.
We think you need these skills to ace Telephone Adviser in Inverness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Telephone Adviser role. Highlight any relevant experience you have in providing advice or support, especially around Universal Credit or similar topics.
Show Your Passion:Let us know why you're excited about this role! Share your enthusiasm for helping others and how you can contribute to our supportive team environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically so we can easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Inverness Badenoch & Strathspey CAB
✨Know Your Stuff
Familiarise yourself with Universal Credit and the types of advice you might be giving. Brush up on common queries clients have and think about how you would respond. This will show your potential employer that you're proactive and knowledgeable.
✨Show Your Empathy
As a Telephone Adviser, you'll be dealing with clients who may be in difficult situations. Practice demonstrating empathy during your interview. Use examples from past experiences where you've helped someone or resolved a conflict to highlight your ability to connect with clients.
✨Team Player Vibes
Since you'll be part of a supportive team, it's essential to convey that you work well with others. Prepare to discuss times when you've collaborated effectively with colleagues or contributed to a team project. This will help illustrate that you’re a good fit for their team-oriented culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. Inquire about the training process or how success is measured in the position. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
