At a Glance
- Tasks: Manage housing services, support tenants, and maintain safe neighbourhoods.
- Company: Cloch Housing Association, committed to exceeding customer expectations.
- Benefits: Part-time hours, competitive salary, hybrid working, and generous leave.
- Other info: Inclusive employer with a focus on wellbeing and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for community support.
The predicted salary is between 42707 - 46895 £ per year.
We are recruiting for the following vacancies at Cloch Housing Association:
- Contract: Temporary (Two-Year Fixed Term) / Part-Time
- Hours: 14 hours per week (Job Share)
- Closing Date: 12pm on Tuesday 2nd June 2026
The Role
Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision making and strong relationship management.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods. You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities, including:
- Tenancy & Income Management: managing rent accounts across a defined patch, preventing arrears through early intervention, agreeing repayment arrangements and progressing proportionate recovery and legal action where required.
- Anti Social Behaviour & Enforcement: leading the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
- Estate & Neighbourhood Management: maintaining standards through estate inspections, addressing environmental and neighbourhood issues, and taking action where tenancy conditions or safety concerns arise.
- Allocations & Voids: providing professional oversight of allocations, supporting tenancy sign ups, applying judgement in higher risk or complex cases, and contributing to reducing void loss.
- Customer Engagement & Service Delivery: acting as a key point of contact for tenants, delivering clear, professional communication, resolving issues early and supporting a positive customer experience.
- Casework & Partnership Working: managing complex and high risk cases, working closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
This is a two-year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro rata), hybrid working arrangements, 8 weeks’ annual leave (pro rata), family friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
How to Fit in at Cloch
Fit matters to us - not just what you do, but how you work. You’ll thrive at Cloch if you:
- Communicate clearly, confidently and with empathy
- Build strong, positive relationships with tenants and partner agencies
- Apply sound professional judgement and take responsibility for outcomes
- Balance support with fair and proportionate enforcement
- Remain resilient and solution focused when managing challenging situations
- Live our values through your day to day approach to housing management
Closing date: 12pm on Tuesday 2nd June 2026
All applications are very much welcome at Cloch. We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and meet the essential criteria will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing in advance.
Property Services Officer employer: Inverclyde Now
Cloch Housing Association is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on delivering high-quality housing services in Inverclyde, we offer a supportive work culture that values clear communication, empathy, and resilience. Our part-time Property Services Officer role comes with competitive benefits, including hybrid working arrangements, generous annual leave, and a commitment to inclusivity, making Cloch a rewarding place to build your career while positively impacting the community.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cloch Housing Association's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Property Services Officer, especially around customer engagement and relationship management.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated sound judgement and effective communication. This will help you stand out as someone who can handle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Services Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Property Services Officer. We want to see how you can contribute to our vision of exceeding customer expectations!
Showcase Your Communication Skills:Since clear and confident communication is key in this role, use your application to demonstrate your ability to convey information effectively. We love seeing examples of how you've built strong relationships in the past!
Highlight Problem-Solving Abilities:This role involves managing challenging situations, so be sure to include examples of how you've applied sound judgement and found solutions in previous roles. We appreciate resilience and a solution-focused mindset!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team at Cloch!
How to prepare for a job interview at Inverclyde Now
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Property Services Officer. Familiarise yourself with tenancy management, anti-social behaviour enforcement, and customer engagement strategies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed relationships in the past. Think about times when you've resolved conflicts or supported tenants effectively. Highlight your communication skills and empathy during the interview.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your judgement and decision-making skills. Prepare scenarios where you've had to balance support with enforcement or manage challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your resilience.
✨Align with Their Values
Cloch Housing Association values clear communication, empathy, and a solution-focused approach. During the interview, reflect these values in your responses. Share how you embody these principles in your work and how you can contribute to their mission of exceeding customer expectations.
