Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a dynamic environment.
- Company: Join Inverclyde Council, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy flexible working hours, attractive pension schemes, and health support.
- Why this job: Gain valuable experience while contributing to your community in a supportive workplace.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a temporary part-time role, perfect for students looking to balance work and studies.
The predicted salary is between 20804 - 21283 £ per year.
Job Description
\\n
Customer Services Representative REF: CE/ 14086
\\n
Salary: Grade 5 £26,005 – £26,603
\\n
Location: Municipal Buildings, Clyde Square
\\n
Hours: 18.5 Hours Per Week
\\n
Duration: Temp for 1 Year
Inverclyde Council offers a wide range of benefits to employees including flexible working opportunities, attractive pension schemes, a Buy and Bank Annual Leave Scheme, career development and health and wellbeing support.
\\n
You can find out more in our Employee Benefits Booklet which is available on our website Employee Benefits – Inverclyde Council
\\n
\\n
Important Applicant Information:
\\n
\\n
- \\n
- Please read the Essential Applicant Information details prior to submitting your application.
\\n
\\n
\\n
- \\n
- Please note that if you apply via this website it is important that you regularly check your emails following your application submission. All further communication regarding your application, including any invite to interview and, if relevant, details of any formal offer/contract, will be done by email. You should ensure that your email is set up to receive emails from MYJOBSCOTLAND and Inverclyde Council, and that they are not filtered into any JUNK/SPAM folders.
\\n
\\n
\\n
- \\n
- Inverclyde Council is an accredited Living Wage Employer paying the Living Wage Rate where required. Please click the link to `Essential Applicant Information’ above for more information.
\\n
\\n
\\n
- \\n
- \\n
Inverclyde Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community.
\\n
\\n
\\n
\\n
- \\n
- Applicants must have the right to work in the UK as we do not hold a sponsorship license.
\\n
\\n
\\n
Vetting by Disclosure Scotland
\\n
If you work in regulated work (children and/or protected adults) you will be subject to obtaining a satisfactory PVG. A small number of posts require a Standard or Basic Disclosure check and the majority of all other posts will complete a Criminal Convictions Form. All disclosure checks are obtained via Disclosure Scotland. If you are the successful candidate you will be required to pay the cost of the disclosure check required for your post.
\\n
\\n
Regulatory Bodies
\\n
If your post requires registration with a Regulatory Body such as HCPC or SSSC etc., you are required to obtain and maintain registration including paying any fees for HCPC. As part of the local government pay deal, local authority staff are no longer required to pay SSSC fees.
\\n
\\n
Further Assistance
\\n
Alternative application packs can be requested in other formats for example, Large Print, Braille and Audio. To request an alternative application pack or require further assistance to attend and/or participate in an interview, please contact the HR Recruitment Team on 01475 712740 or email Human Resources at: Human.Resources@inverclyde.gov.uk.
Armed Forces Personnel/Reservists
\\n
Inverclyde Council welcomes applications from former armed forces personnel / reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
\\n
\\n
Disability Confident
\\n
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.
\\n
\\n
Flexible Working
\\n
Inverclyde Council recognises the mutual benefits of having a flexible, effective workforce to deliver the best services to our community, whilst enabling employees to balance their personal, home and work responsibilities more effectively, with a view to achieving greater job satisfaction, motivation, morale and productivity.
\\n
Employees are able to apply for a range of options including Part-Time Working, Job share, Compressed Hours, Homeworker, Hybrid Working and Flexible Retirement. More detail can be found in the Flexible Working Policy, linked in the download section of our Employee Benefits web page.
Customer Services Representative - (Temp/Part Time) - REF:CE/14086 - INV06220 employer: Inverclyde Council
Contact Detail:
Inverclyde Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - (Temp/Part Time) - REF:CE/14086 - INV06220
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Services Representative. Understanding the day-to-day responsibilities will help you tailor your approach during any interviews or discussions.
✨Tip Number 2
Research Inverclyde Council's values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios that may come up in an interview. Practising responses to typical questions can boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Inverclyde Council. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Services Representative - (Temp/Part Time) - REF:CE/14086 - INV06220
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Services Representative position. Tailor your application to highlight relevant experience and skills that match what Inverclyde Council is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on customer service roles or experiences that demonstrate your ability to handle inquiries effectively.
Write a Compelling Cover Letter: Your cover letter should complement your CV by providing more context about your motivation for applying and how your background aligns with the role. Be sure to mention your understanding of the importance of customer service in local government.
Follow Application Instructions: Pay close attention to the application instructions provided by Inverclyde Council. Ensure you submit all required documents and check that your email settings allow for communication from MYJOBSCOTLAND to avoid missing any important updates regarding your application.
How to prepare for a job interview at Inverclyde Council
✨Know the Role
Make sure you understand the responsibilities of a Customer Services Representative. Familiarise yourself with the key skills required, such as communication and problem-solving, so you can demonstrate how your experience aligns with the job.
✨Prepare for Common Questions
Anticipate questions that may be asked during the interview, such as how you handle difficult customers or your approach to teamwork. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Enthusiasm
Employers appreciate candidates who are genuinely interested in the role and the company. Be sure to express your enthusiasm for working with Inverclyde Council and contributing to their mission of serving the community.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the position and helps you gather important information about the team and work environment.
