Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer insights to drive business decisions and foster a data-driven culture.
- Company: Join a financial services company empowering people with disabilities through accessible vehicle leasing.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer experiences and influencing strategic decisions.
- Qualifications: Experience in customer insight, strong analytical skills, and excellent communication abilities required.
- Other info: Work in a collaborative environment with a focus on innovation and industry trends.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Bristol or Edinburgh (Hybrid – minimum 3 days in office)
Hours: 35 hours per week
Contract Type: Full-time, Permanent
Band Level: Leadership
Inventum are working with a Financial Services company, designed to help people with disabilities access a vehicle of their choice through a lease scheme, making it easier for them to get around.
Overview:
We’re seeking a strategic, insight-driven professional to lead the development, delivery, and implementation of customer insights that inform critical business decisions. This high-impact role will serve as a key business partner to cross-functional teams and play a central role in fostering a culture of evidence-based, customer-focused thinking.
Key Responsibilities:
- Lead the design and delivery of the insight roadmap for a defined business area, aligning analytics and research with strategic goals.
- Translate complex business challenges into clear, actionable research and analytics programmes.
- Coordinate cross-team insight activities to ensure alignment, efficiency, and measurable outcomes.
- Develop dashboards, scorecards, and visualisations that support decision-making and performance tracking.
- Champion segmentation initiatives and enhance understanding of key customer metrics such as value for money.
- Own “the last mile” of insight: deliver knowledge in compelling formats that drive stakeholder action.
- Create a multi-channel communication strategy to ensure insights reach the right people at the right time.
- Represent the insight function in senior leadership teams and deputise for the Head of Customer Insight & Analytics when needed.
- Stay ahead of industry trends and bring innovative insight and analytics practices into the organisation.
- Collaborate with external research agencies to ensure best-in-class outputs.
What We’re Looking For:
- Proven experience leading customer insight and analytics initiatives that inform high-level business decisions.
- Strong analytical background, ideally with a degree in a relevant field (e.g. statistics, operational research, management science).
- Excellent communication and storytelling skills — able to translate complex data into actionable insight.
- Adept at working with multiple data sources and analytical tools.
- Skilled at stakeholder engagement across senior and cross-functional teams.
- Experience with segmentation, customer journey mapping, CRM, and customer value analysis.
- Familiarity with AI/GenAI applications in research and analytics is a plus.
- Comfortable managing projects end-to-end, including agency management and impact measurement.
Insight & Implementation Lead employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight & Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insights and analytics. This role requires you to stay ahead of industry developments, so reading relevant articles, attending webinars, or joining professional groups can give you an edge.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in customer insights. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with data visualisation tools and how you've used them to influence business decisions. Being able to showcase your analytical skills in a practical context will be crucial during interviews.
✨Tip Number 4
Demonstrate your storytelling ability by preparing examples of how you've translated complex data into actionable insights. This will highlight your communication skills, which are essential for this leadership role.
We think you need these skills to ace Insight & Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insight and analytics. Use specific examples that demonstrate your ability to lead initiatives and make data-driven decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s mission. Clearly outline how your skills and experiences align with the key responsibilities mentioned in the job description.
Showcase Analytical Skills: Provide concrete examples of how you've used analytical tools and methodologies in previous roles. Mention any experience with segmentation, customer journey mapping, or CRM systems to strengthen your application.
Highlight Communication Skills: Emphasise your ability to communicate complex insights effectively. Include instances where you’ve successfully engaged stakeholders or presented findings to senior leadership, showcasing your storytelling skills.
How to prepare for a job interview at Inventum Group
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how it has influenced business decisions. Be ready to provide specific examples of projects where your insights led to measurable outcomes.
✨Communicate Clearly and Effectively
Practice translating complex data into simple, actionable insights. During the interview, focus on your storytelling abilities to convey how you can make data relatable and impactful for stakeholders.
✨Demonstrate Stakeholder Engagement
Highlight your experience in collaborating with cross-functional teams. Be prepared to discuss how you've successfully engaged senior stakeholders and ensured alignment on insight initiatives.
✨Stay Ahead of Industry Trends
Research current trends in customer insights and analytics, especially within the financial services sector. Show your enthusiasm for innovation by discussing how you would bring new practices into the organisation.
