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- Tasks: Lead customer insights to drive strategic business decisions and enhance customer experience.
- Company: Join a financial services company empowering people with disabilities through accessible vehicle leasing.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in shaping customer-focused strategies and making a real impact.
- Qualifications: Proven experience in customer insight, strong analytical skills, and excellent communication abilities required.
- Other info: This is a full-time, permanent role with leadership responsibilities in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Bristol or Edinburgh (Hybrid - minimum 3 days in office)
Hours: 35 hours per week
Contract Type: Full-time, Permanent
Band Level: Leadership
Inventum are working with a Financial Services company, designed to help people with disabilities access a vehicle of their choice through a lease scheme, making it easier for them to get around.
Overview: We are seeking a strategic, insight-driven professional to lead the development, delivery, and implementation of customer insights that inform critical business decisions. This high-impact role will serve as a key business partner to cross-functional teams and play a central role in fostering a culture of evidence-based, customer-focused thinking.
Key Responsibilities:
- Lead the design and delivery of the insight roadmap for a defined business area, aligning analytics and research with strategic goals.
- Translate complex business challenges into clear, actionable research and analytics programmes.
- Coordinate cross-team insight activities to ensure alignment, efficiency, and measurable outcomes.
- Develop dashboards, scorecards, and visualisations that support decision-making and performance tracking.
- Champion segmentation initiatives and enhance understanding of key customer metrics such as value for money.
- Own 'the last mile' of insight: deliver knowledge in compelling formats that drive stakeholder action.
- Create a multi-channel communication strategy to ensure insights reach the right people at the right time.
- Represent the insight function in senior leadership teams and deputise for the Head of Customer Insight & Analytics when needed.
- Stay ahead of industry trends and bring innovative insight and analytics practices into the organisation.
- Collaborate with external research agencies to ensure best-in-class outputs.
What We Are Looking For:
- Proven experience leading customer insight and analytics initiatives that inform high-level business decisions.
- Strong analytical background, ideally with a degree in a relevant field (e.g. statistics, operational research, management science).
- Excellent communication and storytelling skills - able to translate complex data into actionable insight.
- Adept at working with multiple data sources and analytical tools.
- Skilled at stakeholder engagement across senior and cross-functional teams.
- Experience with segmentation, customer journey mapping, CRM, and customer value analysis.
- Familiarity with AI/GenAI applications in research and analytics is a plus.
- Comfortable managing projects end-to-end, including agency management and impact measurement.
Insight and Implementation Lead employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight and Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insights and analytics, especially within the financial services sector. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to the company's goals.
✨Tip Number 2
Network with professionals who are already in similar roles or industries. Attend relevant conferences or webinars where you can meet potential colleagues and learn more about the challenges they face, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led insight-driven projects in the past. Be ready to explain your approach to translating complex data into actionable insights, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication skills by practising how to present insights in a compelling way. Consider creating a mock presentation that demonstrates your ability to engage stakeholders and drive action based on data.
We think you need these skills to ace Insight and Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insight and analytics. Use specific examples that demonstrate your ability to lead initiatives and make data-driven decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people with disabilities and how your skills align with the company's mission. Highlight your analytical background and storytelling abilities to showcase how you can translate complex data into actionable insights.
Showcase Relevant Skills: Emphasise your experience with segmentation, customer journey mapping, and CRM in your application. Mention any familiarity with AI/GenAI applications, as this could set you apart from other candidates.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous projects in detail. Prepare to explain how you've managed cross-functional teams and delivered insights that drove business decisions.
How to prepare for a job interview at Inventum Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Insight and Implementation Lead role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience fits the position.
✨Prepare for Data-Driven Questions
Given the analytical nature of the role, expect questions that assess your ability to interpret data and derive insights. Be ready to discuss specific examples from your past experiences where your insights led to significant business decisions.
✨Showcase Your Communication Skills
As this role requires excellent storytelling skills, practice explaining complex data in simple terms. Prepare to demonstrate how you've effectively communicated insights to stakeholders in previous roles, highlighting any successful outcomes.
✨Engage with Industry Trends
Stay updated on the latest trends in customer insights and analytics. Be prepared to discuss how these trends could impact the company and suggest innovative practices you could bring to the team.
