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- Tasks: Lead customer success initiatives and build strategic relationships with senior stakeholders.
- Company: Join a high-growth HR-tech firm transforming how organisations support their people.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Shape the future of customer success while making a real impact in HR tech.
- Qualifications: Experience in senior customer success roles within HR-related Tech SAAS is essential.
- Other info: Ideal for those passionate about enhancing systems and processes in a purpose-driven company.
The predicted salary is between 48000 - 72000 £ per year.
Are you a commercially astute relationship-builder who can also design the playbook for future success?
We’re partnering with a high-growth HR-tech organisation that works with senior L&D, HR, and Wellness leaders across multiple sectors. Their mission is to deliver solutions that transform how organisations support and develop their people.
As Head of Customer Success, you won’t just oversee key accounts, you’ll shape how customer success is delivered across the business. From enhancing systems and processes to embedding best practice, you’ll be helping to develop a world-class customer success function.
You will:
- Build deep, strategic relationships with senior stakeholders (L&D, HR, Wellness).
- Design and implement scalable customer success systems, processes, and best practice.
- Drive adoption, engagement, and measurable impact across the customer lifecycle.
- Act as the client’s voice internally, collaborating with product, content, and delivery teams.
- Spot and shape opportunities for growth, renewal, and expansion (without direct sales targets).
You’ll bring:
- Proven success in senior-level customer success, account management, or client engagement roles from an HR-related Tech SAAS background.
- Experience in developing and embedding systems, processes, and operational best practice.
- Strong commercial acumen and the ability to link client needs with business opportunities.
- Exceptional relationship-building and influencing skills with C-suite and senior leaders.
- Experience in HR tech, L&D solutions, or people-focused platforms is advantageous.
If you’re ready to combine strategic client engagement with building the systems and processes for future success, in a high-growth, purpose-driven HR-tech company, we’d love to hear from you.
Head of Customer Success (HR-Tech) employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (HR-Tech)
✨Tip Number 1
Network with professionals in the HR-tech space, especially those who have experience in customer success roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in customer engagement.
✨Tip Number 2
Familiarise yourself with the specific challenges faced by L&D, HR, and Wellness leaders. Understanding their pain points will help you articulate how you can add value to their organisations and improve customer success strategies.
✨Tip Number 3
Showcase your ability to design scalable systems and processes by sharing examples from your previous roles. Be prepared to discuss how these experiences can translate into building a world-class customer success function at our company.
✨Tip Number 4
Prepare to demonstrate your relationship-building skills by discussing past experiences where you've successfully engaged with C-suite executives. Highlight your approach to fostering long-term partnerships and driving measurable impact for clients.
We think you need these skills to ace Head of Customer Success (HR-Tech)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, account management, and HR-tech. Use specific examples that demonstrate your ability to build relationships with senior stakeholders and implement successful systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming customer success in HR-tech. Discuss how your background aligns with the company's mission and how you can contribute to developing a world-class customer success function.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your commercial acumen and ability to drive engagement and measurable impact. This could be through metrics like customer retention rates or successful project implementations.
Research the Company: Familiarise yourself with the HR-tech organisation's values, mission, and recent developments. This knowledge will help you tailor your application and demonstrate your genuine interest in their work during the application process.
How to prepare for a job interview at Inventum Group
✨Showcase Your Relationship-Building Skills
As a Head of Customer Success, your ability to build deep relationships with senior stakeholders is crucial. Prepare examples from your past experiences where you successfully engaged with C-suite executives and how those relationships led to positive outcomes.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you've designed and implemented customer success systems in previous roles. Highlight specific strategies that improved customer engagement and satisfaction, and be prepared to explain how you would apply these in the new role.
✨Understand the HR-Tech Landscape
Familiarise yourself with current trends and challenges in the HR-tech industry. Being knowledgeable about the sector will not only impress your interviewers but also help you articulate how you can contribute to their mission of transforming organisational support for people.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive measurable impact. Think of situations where you had to act as the client's voice internally and how you collaborated with different teams to achieve success.
