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- Tasks: Lead customer success initiatives and build strategic relationships with senior stakeholders.
- Company: Join a high-growth HR-tech firm transforming how organisations support their people.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Shape the future of customer success in a purpose-driven company making a real impact.
- Qualifications: Experience in senior customer success roles within HR-related Tech SAAS is essential.
- Other info: This role offers a chance to influence key processes without direct sales targets.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This range is provided by Inventum Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Inventum Group
Are you a commercially astute relationship-builder who can also design the playbook for future success?
We’re partnering with a high-growth HR-tech organisation that works with senior L&D, HR, and Wellness leaders across multiple sectors. Their mission is to deliver solutions that transform how organisations support and develop their people.
As Head of Customer Success, you won’t just oversee key accounts, you’ll shape how customer success is delivered across the business. From enhancing systems and processes to embedding best practice, you’ll be helping to develop a world-class customer success function.
You will:
- Build deep, strategic relationships with senior stakeholders (L&D, HR, Wellness).
- Design and implement scalable customer success systems, processes, and best practice.
- Drive adoption, engagement, and measurable impact across the customer lifecycle.
- Act as the client’s voice internally, collaborating with product, content, and delivery teams.
- Spot and shape opportunities for growth, renewal, and expansion (without direct sales targets).
You’ll bring:
- Proven success in senior-level customer success, account management, or client engagement roles from an HR-related Tech SAAS background.
- Experience in developing and embedding systems, processes, and operational best practice.
- Strong commercial acumen and the ability to link client needs with business opportunities.
- Exceptional relationship-building and influencing skills with C-suite and senior leaders.
- Experience in HR tech, L&D solutions, or people-focused platforms is advantageous.
If you’re ready to combine strategic client engagement with building the systems and processes for future success, in a high-growth, purpose-driven HR-tech company, we’d love to hear from you.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Management
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Industries
E-Learning Providers and Professional Training and Coaching
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Head of Customer Success (HR-Tech) employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success (HR-Tech)
✨Tip Number 1
Familiarise yourself with the latest trends in HR-tech and customer success. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Network with professionals in the HR-tech space, especially those in customer success roles. Attend relevant webinars or industry events to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships with senior stakeholders in previous roles. Highlighting your experience in driving engagement and measurable impact will resonate well with the hiring team.
✨Tip Number 4
Research the company’s existing customer success strategies and think about how you could enhance them. Being able to present your ideas on improving their systems and processes will show your proactive approach and strategic thinking.
We think you need these skills to ace Head of Customer Success (HR-Tech)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client engagement roles, particularly within the HR-tech or SaaS sectors. Use specific examples that demonstrate your ability to build relationships with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the company's mission. Discuss your experience in developing systems and processes, and how you can contribute to shaping their customer success function.
Showcase Your Commercial Acumen: Provide examples of how you've linked client needs with business opportunities in previous roles. Highlight any measurable impacts you've had on customer engagement and adoption, as this will resonate well with the hiring team.
Prepare for Potential Questions: Think about how you would answer questions related to building strategic relationships and implementing scalable systems. Be ready to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your problem-solving skills.
How to prepare for a job interview at Inventum Group
✨Understand the Company’s Mission
Before your interview, make sure you thoroughly understand the company's mission and values. This HR-tech organisation is focused on transforming how organisations support their people, so be prepared to discuss how your experience aligns with this goal.
✨Showcase Your Relationship-Building Skills
As a Head of Customer Success, you'll need to build deep relationships with senior stakeholders. Prepare examples from your past roles where you've successfully engaged with C-suite executives or senior leaders, highlighting your influencing skills.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you would design and implement scalable customer success systems and processes. Think about specific strategies you've used in the past that led to measurable impacts and be prepared to share these insights.
✨Prepare for Questions on Growth Opportunities
Since the role involves spotting opportunities for growth and renewal, think about how you can contribute to this aspect. Prepare to discuss how you've identified and shaped growth opportunities in previous positions, even without direct sales targets.
