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- Tasks: Drive customer engagement and platform adoption while managing client relationships.
- Company: Join a high-growth HR tech company transforming how organisations support their people.
- Benefits: Enjoy flexible working, 27 days' holiday, bonuses, health cover, and sabbaticals.
- Why this job: Be part of a purpose-led team with a strong values-driven culture.
- Qualifications: 2 years in Customer Success or Account Management, ideally in HR tech or SaaS.
- Other info: Hybrid work model with preference for 1–2 days in London HQ.
The predicted salary is between 36000 - 60000 £ per year.
We\’re working with a high-growth HR tech company that\’s helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact.
This is a fantastic opportunity for someone who enjoys building strategic relationships with People and HR leaders and is motivated by delivering real value through technology and service.
You’ll manage a portfolio of clients, partnering with HR and People stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience.
They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR tech, SaaS, L&D, or similar), and experience working with senior stakeholders in People or HR functions
Why Apply?
- Join a purpose-led team with a strong, values-driven culture
- Flexible working – full-time or part-time (3–5 days/week)
- Hybrid, with preference for 1–2 days in London HQ
- Great benefits including 27 days’ holiday, bonus, health cover, sabbaticals, and more
Customer Success Manager - HR Tech employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - HR Tech
✨Tip Number 1
Familiarise yourself with the latest trends in HR tech and customer success. Understanding the challenges and opportunities in this space will help you engage more effectively with potential employers and demonstrate your knowledge during conversations.
✨Tip Number 2
Network with professionals in the HR tech industry, especially those in customer success roles. Attend relevant events or webinars to connect with people who can provide insights and possibly refer you to open positions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer engagement and platform adoption in previous roles. Being able to share measurable results will showcase your ability to deliver value, which is crucial for a Customer Success Manager.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their mission and demonstrating how you embody those values can set you apart from other candidates.
We think you need these skills to ace Customer Success Manager - HR Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, particularly in HR tech or SaaS. Use specific examples that demonstrate your ability to build relationships with senior stakeholders and drive platform adoption.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR technology and how you can add value to the company. Mention your understanding of customer engagement strategies and provide examples of how you've successfully managed client portfolios in the past.
Showcase Your Data-Driven Approach: Emphasise your ability to use insights and data to inform engagement strategies. Include any metrics or results from previous roles that illustrate your impact on customer success and platform adoption.
Highlight Cultural Fit: Research the company's values and culture, and reflect this in your application. Discuss how your personal values align with theirs and how you can contribute to their purpose-led team.
How to prepare for a job interview at Inventum Group
✨Understand the Company and Its Values
Before the interview, take some time to research the HR tech company’s mission and values. This will help you align your answers with what they stand for and demonstrate that you’re genuinely interested in their work.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strategic relationships is key. Prepare examples from your past experiences where you successfully engaged with clients or stakeholders, highlighting how you drove platform adoption and delivered value.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer engagement strategies. Think of specific scenarios where you had to overcome challenges or improve customer satisfaction, and be ready to discuss the outcomes.
✨Demonstrate Data-Driven Decision Making
Since the role involves using insights and data to inform strategies, be prepared to discuss how you’ve used data in previous roles to drive customer success. Highlight any metrics or KPIs you’ve improved through your initiatives.
