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For Companies At a Glance
- Tasks: Drive customer engagement and platform adoption while managing client relationships.
- Company: Join a high-growth HR tech company transforming how organisations support their people.
- Benefits: Enjoy flexible working, 27 days' holiday, bonuses, health cover, and sabbaticals.
- Why this job: Be part of a purpose-led team with a strong values-driven culture.
- Qualifications: 2+ years in Customer Success or Account Management, preferably in HR tech or SaaS.
- Other info: Hybrid work model with preference for 1-2 days in London HQ.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We're working with a high-growth HR tech company that's helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact.
This is a fantastic opportunity for someone who enjoys building strategic relationships with People and HR leaders and is motivated by delivering real value through technology and service.
You’ll manage a portfolio of clients, partnering with HR and People stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience.
They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR tech, SaaS, L&D, or similar), and experience working with senior stakeholders in People or HR functions
Why Apply?
- Join a purpose-led team with a strong, values-driven culture
- Flexible working – full-time or part-time (3–5 days/week)
- Hybrid, with preference for 1–2 days in London HQ
- Great benefits including 27 days’ holiday, bonus, health cover, sabbaticals, and more
Customer Success Manager - HR Tech employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - HR Tech
✨Tip Number 1
Familiarise yourself with the latest trends in HR tech and customer success. Understanding the challenges and innovations in this space will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the HR tech industry, especially those in customer success roles. Attend relevant webinars or local meetups to build connections that could lead to referrals or insider information about the company.
✨Tip Number 3
Prepare specific examples of how you've successfully driven customer engagement and platform adoption in your previous roles. Be ready to discuss metrics and outcomes that demonstrate your impact.
✨Tip Number 4
Research the company’s values and culture thoroughly. Tailor your discussions to reflect how your personal values align with theirs, showcasing your enthusiasm for contributing to their mission.
We think you need these skills to ace Customer Success Manager - HR Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within HR tech or SaaS. Use specific examples that demonstrate your ability to build relationships with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and technology. Mention how your previous experiences align with the company's mission and values, and how you can contribute to their goals.
Showcase Your Achievements: When detailing your work history, focus on measurable results you've achieved in past roles. Use metrics to illustrate how you've driven platform adoption or improved customer satisfaction.
Prepare for Interviews: If selected for an interview, be ready to discuss your strategies for engaging clients and driving adoption. Prepare examples of how you've used data to inform your approach and improve customer experiences.
How to prepare for a job interview at Inventum Group
✨Understand the Company and Its Values
Before your interview, take some time to research the HR tech company and its mission. Understand their values and how they support organisations in developing their people. This will help you align your answers with what they stand for and demonstrate your genuine interest.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or Account Management. Highlight specific examples where you've driven platform adoption and built strategic relationships with stakeholders. Use metrics to showcase measurable results you've achieved in past roles.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about their customer engagement strategies or how they measure success. Asking thoughtful questions shows that you're engaged and serious about the role.
✨Demonstrate Your Problem-Solving Skills
As a Customer Success Manager, you'll need to be a trusted advisor. Prepare to discuss scenarios where you've used data and insights to inform strategies and improve customer experiences. This will illustrate your ability to think critically and provide value to clients.
